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Do you know if it is possible to run a report in CS1000 element manager to see which of our virtual login extensions have actually logged in Thanks

Hi , we had the cs1000e installed last year and have been using a mix of i2002 / 2004's and 1110 and 1150 ip phones. All work really well

Hi , does anybody know if nortel i2002 and i2004 phase 0 phones are compatible with CS1000e release 6 ?

Hi , I wonder if anyone can help me. I need to place emergency variables into my symposium CC5 scripts. I currently have IF NOT LOGGED OUT AGENT emergency_gv THEN OPEN VOICE SESSION PLAY PROMPT VOICE SEGMENT vs_emergency_msg END VOICE SESSION DISCONNECT END IF However we now have network...

Hi , does anybody know where I can find idiot proof documentaion for Nice Perform , ranging from user set up to mapping channels etc....

Hi , thanks for your response Yes we have an altitude dialler that dials in both predictive and power , however not all the segmanted calls are dialler related , the majority of them are inbound calls through networked skillsets

Hi , thanks. Do you know where we would access the handle missing end events option in verint , and would the meridian need to be patched by nortel ?

We have recently installed nice perform 3.1 into our call centre running with nortel and symposium. Everything is running ok apart from a percentage of calls a day that are recording concurrently , it is as if nice cannot see an end event coming from symposium/nortel. Has anybody encountered...