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There is a known issue in release notes on Media Manager service not started after the upgrade. Has anyone encounter this? Anyone manage to fix this or getting the CP from Avaya?

Hi all, Has anyone manage to restore Media Manager backup to r11.1? Was trying in the lab, 1. Create a backup using Web Manager from ipo se r11.0.4.3 to a remote server 2. Install a new ipo se r11.1 3. Power off the r11.0.4.3 IPO. Change the r11.1 ip to be the same as r11.0.4.3 4. Select...

1. Yes, the system is running IPOSE r10.0... So looks like Chronicall is not able to work well with r10.0. No confirmation from the support on this though. 2. Well, when the user login remotely, they are using remote local trunk to call out and there is nothing routed back to the original...

Has been running Chronicall v3.10 with IPO SE r10.0.x (Primary server plus 3 IP500 gateway as expansion systems) for few months and encountered few issues with the Chronicall that showing incorrect info. Not getting very productive response from the support so far. Hope some of you who...

yes the URL actually works if access directly via browser with those special character in the URL... those are actually ascii encoding where %3D represent "=" Of course we tried http://www.customercrm.com/data=phone_number=12345678 but with "page not found" from the web server

This should be the actual URL pops on agent's screen http://www.customercrm.com/data=phone_number%3D12345678

We tried few ways E.g. http://www.customercrm.com/data?phone_number=%3D%CCK_Calling_Address% http://www.customercrm.com/data?phone_number=%%3D%CCK_Calling_Address% http://www.customercrm.com/data?phone_number=\%3D%CCK_Calling_Address%...

URL entered as whole string with "%3D" as part of URL

Hello Not sure this has been asked... Basically we have issue popping up the URL from CRM (to be specific it is Microsoft Dynamic CRM). We notice the issue with the URL because it contain "%" sign in it, and this "%" is part of the query and is not able to be removed. E.g...

Hmm... no one having the same issue before?... anyway, just noticed the Administrator password set in VMPro userlist.dat, WebManagement has nothing to do with the Linux "Administrator" login... no matter how I change the Linux Administrator password, i'm still not able to login my...

Hello, Need some helps on the Application server and VM Pro access. I have Application Server 9.0.5 setup with VM Pro, OneX Portal, and ContactRecorder. All these services are running fine. Due to security reason, I've changed the access password to WebManagement of Application Server, VM...

Thanks Denny for the input... Not familiar with VMware setup actually, but still curious of the requirement of "Only Single NIC to be enabled" in IPOCC server. Just wondering any issue if I have 2 or more NIC enabled in the IPOCC Windows Server. Anyone running that setup in production?

Hello all, just wondering anyone deployed IPOCC in VMware environment? Customer is looking at managing the IPOCC with vCenter/vMotion and was told that will need to put in additional NIC for VMware backup etc. Will the additional NIC causing problem with IPOCC? As the document stated only 1 NIC...

Hello DTGMI, Don't mind sharing your solution to your original post? Thanks