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We tried, we really tried but the North American sales and support was absolutely terrible. It took weeks and weeks for them to get back to us, constant re-schedule of resources and extremely limited technical staff. At first glance it looks like a solid option. Perhaps the UK based office is...

You may also need to do this: 1. Turn on Support Entry Mode before login into ShoreTel Director 2. In the Trunk group (PRI Normally) add the following string in the custom Field at the bottom of the Page ;2E

We have experience with Oaisys - www.oaisys.com. Used a combination of analog taps and a PRI tap.

Yes, we did a MOH device install for them about a year ago. We had to nag their A/P to pay and it still took over 75 days to receive.

Yes, the filters on both PRI lines are 03 with no restrictions assigned.

Hello, I have an MICS system with two digital trunk cards. One is connected to the CO and the other is connected to a ShoreTel system. I have successfully configured internal 4-digit-extension dialing between systems and incoming DID routing from the PSTN through the MICS to the ShoreTel. I...

Found a solution for this. Just in case anyone else runs into the same issue: 1. Navigate to Configuration -> Resources -> IP Trunks -> General 2. Click on the "IP Trunks Settings" tab 3. Ignore in-band DTMF in RTP: by clicking on the check box next to it.

Hello, We have successfully implemented SIP trunkinkg to Skype with a BCM50 R5.0 (latest patches). I followed Nortel's configruation guide: http://support.nortel.com/go/main.jsp?cscat=DOCDETAIL&id=1000425&poid=17141 However, we are unable to use the automated attendant for incoming calls...

Strange, I have not seen that one before. Did it format the memory before it flashed the default.m6b? There is also a command called mfgboot - perhaps see what that does with and without dip switch 4 enabled? I guess if all else fails there are usually MCK 6000 on ebay for cheap. It's ok to...

host name: leave blank file name: default.m6b inet on ethernet: IP of MCK inet on backplane: leave blank host inet: static IP you have programmed in laptop gateway: leave blank user: anonymous password: anonymous@anonymous Before starting confirm you can FTP to your laptop and login as...

Here is the firmware file 2.1.6R3. Try the procedure above to re-flash. I use the free 'golden FTP server' http://fileurls.com/kpjcdl

Apparently they now charge $250 for firmware. What is the full model # of your unit? I kept firmware files for my devices, and can send you that if it matches.

I found a 19VDC power supply and it works perfectly. Thanks for the tip!

I do have the POE supply actually. I take it this can be used to power locally OR via POE with the same device?

I have an IP2033 phone but the DC power brick that connects to the power injector is missing. Can anyone tell me the voltage and amperage needed for a replacement adapter? Thanks

This is from very rough notes, but it has worked very well for me in the past. The same procedure can also be used to change the type of MCK from Avaya to Nortel etc. For those looking to change device types: 800-901-00 = MCK 6000 switch unit 800-902-00 = MCK 6000 remote unit 1. Take the cover...

MCK/Citel Extenders

I'm seeing this error every 30 seconds or so. AUD422 00575FC5 00000407 00000003 00001448 00000001 00002409 00000000 449 NULL LD 32 conv 1448 gives me 001 10. TN 001 10 TYPE COT CDEN SD CUST 0 TRK PRI PDCA 1 PCML MU NCOS 0 RTMB 22 3 B-CHANNEL SIGNALING NITE AST NO IAPG 0 CLS UNR DIP CND...

It's a lot more than just paying for and taking a certification. You really need to understand the material and prove you are an experienced professional. However, the training is of very high quality and highly recommended. I started with the DD102 many years ago.

RCDD