Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

SV9100 - Flash/Link transfer out of the InMail auto-attendant

crankyralph

crankyralph

Technical User
Apr 22, 2008
75
CA
Hello interweb. I fear there's no solution, but I'm hoping someone can help.

I have a working transfer to an outside number, but I'm trying to eliminate the dead-air delay while the call connects. The caller hears 'Please hold while your call is transferred', then a couple seconds of hold music and a click [ assuming that's the link signal ]. After the click there's approximately 5 seconds of silence / dead-air, and then the call connects. Unfortunately the click/dead-air is long enough for callers to think they've been disconnected.

I'm hoping someone knows a way to shorten this, or masking it with hold music or ring-back until the call connects would be great. Any thoughts? Thanks in advance!
 
Sort by date Sort by votes
crankyralph said:
Hello interweb. I fear there's no solution, but I'm hoping someone can help.

I have a working transfer to an outside number, but I'm trying to eliminate the dead-air delay while the call connects. The caller hears 'Please hold while your call is transferred', then a couple seconds of hold music and a click [ assuming that's the link signal ]. After the click there's approximately 5 seconds of silence / dead-air, and then the call connects. Unfortunately the click/dead-air is long enough for callers to think they've been disconnected.

I'm hoping someone knows a way to shorten this, or masking it with hold music or ring-back until the call connects would be great. Any thoughts? Thanks in advance!
Click to expand...
Only solution is to switch to SIP trunks for faster call setup. Analog lines take that time to dial the 2nd number, Once the line is "flashed" its out of the hands of the system as far as MOH and/or ring back.
 
Upvote 0 Downvote
The other issue is the customer has several IP Office as well - and one thing they do well is a clean flash transfer. So of course the customer would like the NEC to be as smooth. Not a deal-breaker, as we have just added a warning to stay on the line in the AA prompt, but a cleaner transfer would be better...
 
Upvote 0 Downvote
I seem to recall adding a "#" to the end of your offsite transfer telephone number may reduce the transfer connect time............
 
Upvote 0 Downvote
crankyralph said:
Hello interweb. I fear there's no solution, but I'm hoping someone can help.

I have a working transfer to an outside number, but I'm trying to eliminate the dead-air delay while the call connects. The caller hears 'Please hold while your call is transferred', then a couple seconds of hold music and a click [ assuming that's the link signal ]. After the click there's approximately 5 seconds of silence / dead-air, and then the call connects. Unfortunately the click/dead-air is long enough for callers to think they've been disconnected.

I'm hoping someone knows a way to shorten this, or masking it with hold music or ring-back until the call connects would be great. Any thoughts? Thanks in advance!
Click to expand...
At the end of the transfer number stream, place a #, i.e.-6151234567# See if that doesn't help.
 
Upvote 0 Downvote
You must log in or register to reply here.

Similar threads

nftech
  • Question
SV8100 Inmail
Replies
4
Views
172
Shaun E
Shaun E
B
  • Locked
  • Question
Auto attendant removal
Replies
3
Views
266
DoubleDriveLine
DoubleDriveLine
rey31
  • Locked
  • Question
SV9100 Auto Attendant / DID Assignment
Replies
4
Views
327
Daniel_RO
Daniel_RO
jsaad
  • Question
SV9100 PRI
Replies
5
Views
266
CoralTech
CoralTech
Jackcmann
  • Question
SV9100 secondary department
Replies
5
Views
230
CoralTech
CoralTech

Part and Inventory Search

Sponsor

Back
Top