Recent content by zpitzy

Thanks IP Guru I stopped being a reseller and do more contract support work now back at version 5 of IP Office, my IP406 just died so before I go to a re seller I wanted to understand a bit more information, hence my questions. Thanks to all for your help, I now can proceed with the necessary...

Thanks for your help that is great

Hi I have an IP 500v1 IPOffice v5 with the licenses below, Can I transfer these to a 500v2 IPOffice v9 and what do they become if not the same? VPN IP Extensions VPN IP Extensions Phone Manager Pro (per seat) I am pretty sure that the Phone Manager Pro is now One X Portal, but not sure what...

I know not all licences are the same but I am wondering if it is still possible to transfer v406 licenses such as SIP or VCM channels etc. to IP 500v2 A full list of licences is below if anyone can tell me if any can be transferred would be helpful. Phone Manager Pro (per seat) Phone Manager...

Hi Everyone We recently purchased two IP office 500v2 and one of the techs reset them instead of resetting the security and wiped any trace of the licences. Would someone be able to provide the license keys or if any licenses were installed on the systems, I've seen other posts where this has...

Thanks This works a treat and even allows me to point to hunt groups instead of extensions. Only drawback is it does not allow for calls to be ring at to both sites, but it is more important to have the call ringing at teh remote site which works and I have it falling back to the office if not...

Hi I am wondering if there is any way of routing incoming calls over an SCN without an advanced SCN licence? Maybe using ARS or a shortcode somehow. Basically I am moving from an office to work at home but need to work in both temporarily as it is taking a few months for the transition, so...

OK Thanks The 406 is 4 years old and we ahve no problems up to now. We are a small company and I work abroad regularly, so there is no one to do anything in the office most of the time, but everthing has worked fine for years or I simply remote control and manage everything remotely. I have...

Hi Reboot fixed problem. Have no idea what the problem was as the office girtl was alittle confused but did manage eot find and reboot. Thanks for help

I will try this but the temp staff is onyl in at odd times during the week. She will arrive tomorow at 10 am so I will ask her to do this, but the server IT room is in the cellar so when I send her I want to try to have as many solutions as possible. I was wondering if the DS phones would...

Hi I am away from the office and the IP Office has stopped repsonding. I only have part time journalist working (not at all technical) so is not possible to really find out what has happened as the hardware is in a basement and I can survive withotu paying someone to come out until next week...

Hi Thanks for all the help, but as from Sunday the IP Office stoppped responding. Basically disappeared off the network. As I am not back in the office until next week I can do nothing more at present. As the DS phones are still working, I will post separate question to see if nay one has...

Hi I have already delted and re-added the H232 Extension and this did not solve the problem, but I will try again. iClarity is not running, should it be? I used procexp and PhoneManager.exe has one child process SPServer.exe. There is only one registered phone in SYSMON which is a 5621...

As a last question, how do I open up all the ports on the VPN? I assume that all ports are open through the VPN when I turn off the firewall on the Laptop and RRAS Server. The firewall on the RV0* is still on. The RV08 is forwarding 47, 1701, 1719, 1720, 50700-50899 to the RRAS server. But I...

I dont normally have a 5610 with me when I am on my laptop. It was at my in-laws house where it has worked fine for 5 years, and when we purchased it the VPN Phones Licences were not available. When I had IP Office 3 with a Windows 2003 RAS server 5 years ago everything worked fine. I dont...