Kyle555 is correct, if the G700 is the primary MGP in the stack and CM is registered to it, then a Lic swap is needed.
You can run a test license command in the SAT terminal and a simple "statuslicense" in the shell.
Or though the SMI /Maintenance/Serial Number
Brison, the G700 if part of a stack you still need to configure the MGP the STACK, and VOIP.
Each get their respective IP addresses, Default Gateways, and IP Routes and MGC List for registration.
It is also a good idea to ensure the replacement G700 has the same level of Firmware running as the...
To help you you would need to show the SIP Flow between Session Manager and Voicemail.
Look at the History.Info Headers to see if it lists all entities involved in the call routing.
The PAI might help, but VM relies on the History.info Responses
Try eliminating the IP Trunk by routing your voice traffic through the PSTN if possible. This will prove that is not a PBX issue.
2.- See if they have another Internet pipe available and try to use that instead.
3.- Replace the VCM Modules or Control Unit, to prove is not a PBX issue.
4.- Make...
If this is a remote site try utilizing all channels back to the Main.
If this is the Main site, I would divide the channels per site. You also can create ARS Tables with Overflow to help you if one Trunk Group gets full
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