Recent content by twbower

Where would I find routings in the KSU using the browser option?

I have a user getting a fast busy when dial out of the country. Where do I need to look to see the COR/COS for the system to understand the restrictions? Can these be set by user station and if so where does that get set? Thanks. I am still learning the Nortel system.

Here is what I am encountering. I have verified that both pbx's have coverage of calls off net set to y. What I have done is on the users home pbx create a coverage path 15 that points to r1. R1 equates to the station number on the second pbx at building 2. That station did not have a...

Should that be set on both switches or the one that is where is primary desk phone is located? Regards,

Working on a user who works between two buildings, each has a seperate pbx, but shares a voicemail. What I have attempted is to setup a CP for that user that rings at his main desk 3 times, then the next point in the path is r1 (phone at the other plant) and it continues to ring and does...

Good day. I am looking at the implications of changing IP address on two Definity G3si switches. One has the voicemail attached to it and the other uses that voicemail. From what I can see I have the IP addresses to change on each PBX to be able to see each other. Once the change is...

Thanks everyone. The voicemail is now up and working.

I have been asked by several managers how they can see who is logged into the hunt group for their department. The option of creating logins and security for the pbx is not the solution that is desired. If you can display the number of calls queued and the time of the queue, it would see...

I have added a new user to my Norstar with a callpilot 150. The station recieves calls with no issue from both internal and exteral sources. However, the system is not transferring to station mailbox. I have verified that voicemail using the web interface to the call pilot and have deleted...

I have monitored this unit and it has been continously busy all day. Since it is a small sales office, I don't believe the load to be that heavy. Is their a way to have the RAD initialize to reset the modem port without loosing the configuration? If the RAD has a did number, does this not...

Then programming it would be the same as on the Remote side?

Then it acts as a station on the system?

I am attempting to access a Norstar remotely. But the system is reporting busy on the phone line. First thought was the modem is having issues. This morning I had the site reboot the Norstar, not change. Based upon a pic from a site survey, I then had them remove power to a device that I...

It has been a while, if I am just swapping phones at a desk, phone display bad, I don't need to relocate. Can the phone just be plugged in and go or does something else need to occur on the system? Regards, Terry

I had a voicemail failure last week with a Norstar. As a work around I have set call fwd na to dial and external number. At the same time I set the call fwd busy to dial the same number. What I am hearing is that the system is not dialing when the user has the station off hook. Is their...