Recent content by tthunder

Hello, I need to pull the call flows/vector call flows from Avaya System Manager. The only thing I can find is Bulk exporting and that doesn't show anything I'm looking for. Does anyone know how to achieve this using System Manager and could you please provided step by step instructions? We are...

Our company currently has a mix of J169/179 for our contact center & 9608s for everywhere else. We were going to replace the rest of the 9608s with J169/179s but we're moving off of Avaya.... The J series are a little smaller. You can still do the everything you need to do on the J Series that...

Good Day All, I am currently piloting a Genesys Cloud environment. Our company currently uses an Avaya Aura platform. My question is.... Is there an EC500 equivalent in Genesys cloud? I have figured out call forwarding, but when I have that enabled, it only rings to the forwarded device instead...

Our company had this happen earlier this year. Our number gets spoofed on a daily basis. Our number was marked as SPAM too many times. I noticed that calls to my work cell phone would go through. Calls to my personal cell phone would get an automated message "Sorry this number is not available"...

I have a few of these deployed as SIP... Once you've upgraded the firmware on the J179 (I push my FW update using Utility Server), go to Administration > View > Button Modules. You should see the screen say "upgrading"... after 30-40 minutes a message will display on the JEM24 module screen...

Hi Sean, Thank you for your reply. Yes, it is going over a SIP trunk. Where do I go in the SBC to make that change? I believe I found where to go and it's already set to None. Thanks

Hi Everyone, Our Avaya system has been having DTMF & audio dropout issues. When calling a # that uses DTMF (let's use credit card activation & Verizon as an example), the keys that are inputted are not always recognized or the wrong key input is read back or the audio drops out during read back...

Hello Everyone, For the last few months the Avaya Workplace app (both iOS & Android) has not been working on WiFi (company or home), but will work perfectly on 4G/5G with no issues. I have rebooted the smart phones, disconnected/reconnected WiFi, forget/rejoin network, reset network settings. I...