Recent content by tsame

Thanks. I managed to add and configure the ring group and External Hot Desk users as members. While testing it out with two members, the first member is always rung even when the first member is busy with a call and it never rings the second member even though they are available. I am using the...

Yes, transfer is to an external number which goes to more than one destination. The system is running Release level: 8.0 PRI trunks are being used. By EDHU, are you referring to an External Hot Desk User? If so, how would you associate an external number like 08 8123 4001 with the hot desk user?

I am managing a Mitel 3300 ICP that has an IVR option which transfers callers to an external landline number that uses an analog telephone. Is it possible to configure the Mitel 3300 to use a hunt group for a group of analog telephone numbers so that when one is busy, the other one rings?

I am administering a Mitel 3300 ICP (Release level: 8.0) and am trying to understand why the COR group number is applied to a route in the ARS Routes form and not the COR number. Looking at this guide on "Mitel ARS Programming for Security" Link, it speaks about assigning a COR number to a...

Normal conference calls work and there is no call recording. Strange thing is that the silent monitoring is working now, even though I did not make any changes :/

Hello. I am administering a Mitel 3300 ICP. I have setup the ACD Silent Monitor feature on several IP phones, which allows the supervisors to listen to their call center agents' conversations. It has been working well for some time until recently. When a supervisor selects the silent monitor key...

Possibly PoE problems as in not the power budget of the switch has been exceeded. This can produce some odd faults like this. I even had one where a PoE WAP was plugged in and that consumed most of the power leaving phones in various states of disarray.... During the time that the phone screens...

Software level? Mitel 3300 ICP is running release level 7.0 SP1. Type of phones? Mitel 5312 IP phones Mitel 5224 IP phones Mitel 5212 IP phones Network setup? Two VLANs are being used: VLAN 1 for data and VLAN 2 for voice. VLAN 2 voice traffic is prioritized over VLAN 1 data traffic...

Hello. I am administering a Mitel 3300 ICP. On some days, the screens of some of the Mitel IP phones, on the network, go blank with the backlight on (i.e. they are powered on and dialing these extensions from a working IP phone shows the "OUT OF SERVICE" message. I checked the computers which...

Hello. I am managing the Mitel 3300 system. There is an external landline number which customers call and are then routed to the agents via the Mitel 3300. I wanted to find out where this external number 0721237654 is stored on the Mitel 3300 using the web interface. I entered the following...

Hello. I have been trying to find the external number (i.e. people outside the organization who dial this number would cause Mitel 3300 to receive incoming calls from PSTN) in the Mitel 3300 web interface. Which form is this external number located on?

Thanks for the info. I have another question, will the Vendor of Record provide access to the AMC account for syncing the licenses? We are ordering licenses from a new vendor.

The Mitel 3300 ICP and CCM server can access the internet. Is access to the AMC site provided by the suppliers? Doing a google search comes up with the Mitel AMC site (https://www.mitel-amc.com/mol/login/), which is asking for a username and password which I do not have.

Hello. I am in the process of ordering MiVoice Bus licenses for Mitel 5312 IP phones, as well as MiCC licenses for agents to appear in the CCM (Contact Center Management) reporting. My question is how would these licenses be loaded? Since these licenses will be bought from a supplier, is it the...

Hello. I have some questions regarding using port forwarding to connect a remote agent at a branch to the Mitel 3300 at the main site. The port forwarding is only done on the edge router at the main site: in this case a remote agent should be able to call a local agent at the main site, since...