Recent content by thebopps

Yeah, looks like a bad card. Just received a new one and it worked fine. Thanks!

Just installed a brand new DS8A in a brand new 500v2A. I upgraded to the latest release and the DS8A just has solid red lights and can't see the card in System Status or Manager. Anyone run into this?

What is the current iphone app supported by one-x? I would be connecting to an ip500v2 on r11 and r11 one-x server. Thanks!

Having trouble finding which version an IP400 DS30 V2 (PCS04) and an IP400 Analog Trunk 16 (PCS09) will go up to. Thanks!

Is it possible to build a custom report that shows ACD calls (for example) over a certain time frame from multiple splits displaying multiple lines (one per split)? It seems that when i build a custom report to do so, it shows all ACD call totals for each split as plots in a single line. For...

It also looks like the IPO does not get the information that the far end has hung up, as it stays on the call even after the caller has hung up.

I have an IP Office with a SIP trunk to our session manager. When calling from a phone on the IPO outbound over to session manager and over SIP trunks, or to an extension on our CM, all in-call functions work properly. When dialing in to an extension on the IPO SIP trunk -> SM -> IPO, I cannot...

Is it possible to connect an IPO running 10.1 to SM using regular SIP lines still? Or can it now only be done using an SM line?

Trying to create a custom report including agent group status. When I go to run the report, CMS throws an error stating that 'Agent Group size exceeds allowable limit.' I can run the preset Agent Group Report. There are definitely not more than 30 agents in the group and in CMS the Report...

I just meant the original VMPro SKU. Thanks for the response

We are looking to upgrade our current IP500v1 to a v2 and 9.1 (we have 5420s). I know the VM Pro license is end of sale. Will they transfer the VMPro during a license swap?

Is it possible to export forecast results from CMS?

That makes sense now amriddle01. Didn't think of that!

Thanks for the response indefinitedrums! Right now they are using time profiles, but I am trying to give them the ability to remotely close the office in case of a random event like a snow day. So I need to make it so the caller hits the night attendant. AACon: Thanks for the suggestion. I did...

Is it possible to toggle hunt group night service from an AA in embedded voicemail? I have an option on an AA to dial a shortcode that toggles night service for a hunt group, but it isn't working. Dialing the option during the AA recording and it just disregards the dtmf. DTMF works on all other...