Recent content by telcoempress

Everyone is single ring. The system has been rebooted since we upgraded, but I will reboot over the weekend to see if it makes a difference. Thank you for responding.

So I finally figured this out. I searched and searched and finally found this referenced in an Avaya CM 5.2 manual. And it is so weird that I never ran into this before. If an agent has a message waiting when they log in it plays a five beep tone instead of the three beep confirmation tone...

We upgraded to CM 8 a couple of months ago. Since then we have noticed, in a very big way, that when you are on a call and a second call rings in the audio on the current calls is dropping for a second or two each time the second call rings. So the first call sounds like a bad cell call with...

I took everything out for this agent. I save trans on the system. Last night I rebooted the CM. This morning I added everything back in from scratch no dup-ing. Logged the phone back in and it is working perfectly. Thanks to all for replying and helping me get to this point. My fingers are...

I am going to try the reboot this evening. Thanks everyone for their help!!

Well..........I thought about that as well.....however I have taken her out a number of times and also reprogrammed her with different numbers and on a different phone. I tried using my telephone with an abrv button with her login on it. When I log in I get the same weird beeps. I logged back...

So I tried what you suggested and put it on her extension's personal dial list. It still did the same thing.......The tone sounds like a global tone and it is 5 really quick notes. Normally, the phone does the 3 beep confirmation tone when you log in.

I have it programmed on a button on the agent's phone. It is programmed just like everyone else's. It is an autodial with the login code 122 and the login ID. So autodial 1221565.

NO it is not listed anywhere at all in the agent staffed list.

That was a good idea.......however, there is nothing in those fields. I am totally at a loss.

I put in a test hunt group all by it's lonesome. Made that her DA hunt and called it. She got the call no problem. But when she logged in it still had the funny tone instead of the three beeps. She gets calls from the hunt groups she is in but it seems to skip her a lot and I think it is the...

I need HELP!!! I have one agent who when she logs in, instead of the normal 3 beeps she gets another tone 3 times. When I do a trace on her login ID it show the following: 09:04:33 TRACE STARTED 05/16/2019 CM Release String cold-00.0.822.0-25031 09:04:55 dial 122~ 1565# 09:04:55 term...

I checked everything.....nothing on the extension that was different from anyone else's.....I eventually removed the extension, agent ID and then put it all back in and now it is working perfectly. Thank you for your reply!

I have an issue with one phone. when the agent presses her login button instead of hearing the three beeps it gives another type tone. I did a trace of the extension and it shows the login button is pressed and the trace shows the following: dial 122~ 1945#. Where other agents that log in...

Perfect!!! Thanks for all your help!!