Recent content by technodrew

Hello All, anyone know where I could get good Avaya training in the GTA ? Thank You so much., any info would be very much appreicated.

I have an issue with transfer and conf call with an M2616/. What happens is we have the caller on the line and press the KEY that is programmed as (KEY 10 TRN) and then hit RLS (to release the call) and that caller stays on the same line he called in on?? does not go anywhere?? I have never...

Main line (Person A)is MARP'd on his phone (he always forward to Assistant A), this phone forwards to another (assistantA) the assistantA has another assistant she sometimes forward to when out of the office (Assistant B). When a call comes through for PersonA then it goes to the Assistnt B...

Hi cannot figure out how to program a M2250 console, when I go do it and enter type M2250 is gives me a SCH code? How do I do this as I would like to enter AutoDials? Thank You.

Just got CallPilot for some reason when I am on the phone with someone (conf) and call a company that has an automated attendent (press 1 for...) my selection is not taken. It only works if I am not on (conf) is this some radical Nortel fix.:) Thanks for your assistance,

I noticed that when transferring to express messaging we actually have to enter the extension then press # and then conference as opposed to conference then # which is better and less annoying. Is there a fix for this? Previously we had Mer Mail. Thank You

Hi currently we have the CDR enabled, is their any way for our provider to pull raw data including who made the call from the pbx? thank you

I did this but I am stuck at REQ CHG TYPE FCR_DATA CUST 0 NCFR??? (IT DOES NOT GIVE ME >OPT)?

hi how do I do this?? LD 21 ?? will it affect the system ? do I have to force a backup?

Hi, I am trying to forward a DID to a home number I know the below thread mentions it is possible and states you have to make a change in the CDB. How do I go about doing this and are their any repercussions. I tried the CFW 16 and the external number but it only works for internal people...

I need to add a whole group in the sys.

Where can this be done>? THanks

how much does a PRI card cost and can it be put in any empty slot on an Option 51c. Thanks/

How can I program a analog phone to ring a certain amount of times and then just drop the line. It is for a door phone and we want to use it as a one way "press the button and rings on a phone a few times but you dont need to pickup the phone on receiving end, just terminates." Thanks so much.

Hi can i find out if I got it enabled? thanks