Recent content by tcolca03

I have vmpro 9.11 with ipo 9.11 SIP trunks Ive had several issues so far with earlier 9.xx releases. Now, dial by name is dropping calls only when selected certain users. I hope I'm doing something wrong. example... dial # for dial by name I press # I spell 645#. "For niki, press 1" I press...

RESOLVED!!!! Thank you for all of your help out there!! I agree,IPGuru, 9.1 has been extremely problematic. I finally upgraded to 9.1.11 as suggested by Intigrant and IPGuru. the upgrade, alone, might have fixed the issue...but before I imported data, I tested and it was working. I...

Rebuilt server from scratch and I still have the same problem. Any other ideas? I'll play around with debug some more

Nevermind...thats not the problem. 8+ preferred is the same and is ok. Im going to rebuild the app server from scratch. I dont know what else to do.

THERE's the problem. R8+ vm preferred license...wrong one.RIGHT?

nevermind...I set password for voicemail in security settings. then set password in vmpro to match. R8+ Preferred edition license valid. Is that right?? R8+ for 9.1+ system?

Intigrant, Ive erased the security rights. Though, I dont see where to set a password for VMPro in security settings. Do I create a VM Pro service user?

I checked access rights and I made sure all have full permission. It is saving the files. Passwords are good Verbose trace...I've haven't traced on VMPRO..I'll try it. UPDATE: the voicemail Pro isn't routing the calls at all... VMPRO does not route calls. cannot leave messages. Once the call...

voicemail type type: voicemail pro I'll try the upgrade.

This was previously 9.1.6. I upgraded just to 9.1.7 to see if I got anything different. but nothing.

16:27:02 103963692mS CMCallEvt: CREATE CALL:16 (f19533f8) 16:27:02 103963692mS CMCallEvt: 0000000000000000 0.1116.0 -1 BaseEP: NEW CMEndpoint f1943440 TOTAL NOW=4 CALL_LIST=1 16:27:02 103963694mS CMLineRx: v=0 CMSetup Line: type=SIPLine 17 Call: lid=17 id=1115...

I did as you stated (start point leave, go to, Main number) and get the same result. Voicemail answers but I get silence. monitor on next reply

Hi WIHawk76, thanks so much for the response! erasing security settings? no, how would i do this? yes it does show system name yes system status shows ports are in use. they are open and available licenses are valid. I double checked that one yes *17 does allow prompts to be heard...I can...

Thank Joe, I did. But it didn't help. Not sure what it could be.

Reboot did not help. What am I missing? why would vmail be heard internally, but not on external calls? FYI, these are SIP trunks. URI for Voicemail modules is inbound group 30 / * * * None / authentication URI for normal inbound is group 20 / internal data x 3 None / authentication ICR...