Recent content by suprmario

OK, thanks! I will load the 9.0 license while in 7, as recommended, then upgrade to 8, then to 9. Thanks a lot.

Hello, this is what Avaya Tech Support is telling me: Go from 7 to 8 first, no upgrade license is required. While in 8, apply 9.0 upgrade license. Upgrade to 9

I found out that 7.0 to 8.0 is required, prior to 9.0 but it does not mention if a 8.0 is also required.. any ideas?

Hello, can I upgrade from 7.0 to the latest 9.XX straight? Or I have to upgrade to 8.XX first? I've got a 9.0 upgrade license already. Can I just load the 9.0 upgrade license and go from 7.0 to 9 directly? Thanks!

Hello, I am having issues with DTMF tones. The # and * keys are only detected about 50% of the time, when it fails, it just drops the call. I can in, dial # (company directory) while listening to the AA, it works about 50% of the time, the same with * to access voicemail. Any ideas? I am using...

My extensions are currently 221 and up. I need to change them into the 7000 and up range. I've got 4 TCM-8 cards into the base, with 2 analog trunks cards. I am using IP Office 500 v2, 7.0

No, UM and VM licenses do not have to match.

Wondering if this could be related to a bad AC power outlet.. I will change it just to make sure.. Other than replacing the whole system, what could cause this system and how could it be fixed?

Every 2-3 days, this BCM450 just goes down, for no apparent reason. These are some of the errors: 54005 Mrs:: Shutting down due to MPS communication failure 53005 Mgs:: Shutting down due to MPS communication failure 43011 Lost connectivity to the switch 52004 **ERROR** FUMP channel not...

I am having the exact same issue on a BCM450 6.0, services go down, phones flash, calls drop, then it recovers by itself. These are some of the error messages: 50064 The Media Path Management sub-system unexpectedly became offline - terminating 54005 Mrs:: Shutting down due to MPS communication...

Thank you! So press pgm button, enter 00X, where X=1-9 will add a line button to the phone.. Don't I have to enter any password? 1234? Also, once I add the line buttons, how do I make the phone ring those lines in incoming calls? Thanks a million!

How do I add line buttons to the phones? I am using XT7630C-B phones. The phones already have 3 C.O, line buttons that work fine. We ordered 2 more analog lines, which I cross connected to the system but I can't find instructions on how to add more line buttons to our phones..! I know it must be...

How would I "move" to the number in the log dial? I can only select "next", but I can not move or rearrange the numbers.. Could you please elaborate? thanks!

I've got "log all calls" enabled, it works. However, when I try to "DIAL" from it, it only dials 7 digits, not the 10 digits. The city code appears in (brakets). How would I make the BCM400, 4.0 dial all digits? Thanks, Mario

Go into the DN and choose the Outdial Type to be Pool 1 (1 for Pool A) that way the system will choose any available line on that pool, as opposed to selecting a particular line.. I am guessing it won't work at the moment if line x is being used, so selecting pool should help.