Recent content by skk391

Hi all, Can someone help me with some Avaya / telephony understanding please. I'm fine with most of the day to day config and admin stuff but always been slightly confused with the following. Phones register with CLANS cards or PROCR - got this down... IPSI connect the different port...

Hi all, I’ve had a problem for sometime and it’s becoming a little more serious now. We are using the ‘ Meeting recording ‘ functionality within ACR. We have configured it correctly (I think ) well according to the documentation. We configured a hunt group with a number of Softphone ports...

Yes, That's it, brilliant - thank you Speewah, It was the Maximum recording segment duration (mins) Another question, I'm looking for way to reassign ports within the call recorder. So at the moment we have 250 ports assigned to 'Bulk Recording' and 50 assigned to 'Meeting' - I'm looing to...

Hi all, I’m trying to activate night service on trunks. I think that I have most of the config down but just wanted to confirm how to activate it. I want all incoming calls to be transferred to a VDN; the vector behind it takes care of the routing. I was going to change the trunk group i.e...

Just thinking out loud, is there anyway that I could route the call within a vector, get rid of 0 = attd in the dialplan ana table. Then setup a new number 71 for example. Send 71 to a VDN and then state if the call came from tenant X route to attd-group, otherwise send call to vdn X ??

Thanks for the reply, I'm still learning all the tricks so the virtual extension and coverage path seems like a good idea, I am going to need a little more information if possible , mainly for my understanding more than anything. I have around 250 locations, all but one will would like to use...

Hi all. Fairly new to CM and Avaya products. I have a question about my dailplan, we currently use 0 for our attd, I'm planning to change it to 12 but need to keep one location on 0. I thought I could do this by changing the dialplan ana table - add/change the following entry, Overall...

Will be running a trace tomorrow and report back. Other sites use the same trunks and are not reporting anything unusual.

What command do I need run to check the bandwidth. I have had the QoS on the network checked with the networks team and the QoS is configured correctly

These remote site use trunks from the main site. We are using isdn30 trunks.

Hi, I'm new to the Avaya world, come from Nortel. I have had the following issues reported to me. Users when ringing externally are experiencing crackling on the line. We have ruled out the network ( all test come back reporting no issue ) this is a remote site which connects back to our...

thanks for the info, understanding it a little better now, hopefully! The list ars/aar route-chosen xxxxxxxxxx command helped greatly.

Hi, I'm digging around our system and trying to understanding the ARS and AAR routing tables. What I can gather at the moment is that , AAR tables are used for on network calls, ie calls between sites & ARS routing is for off net calls. So if I dial 9 then a mobile number 9 079******** 9...

Hi, I come from CC6 background but have been ask to grab the call routing from a symposium call centre express version. Does anyone know how I can export the scripts? Fairly easy in CC6, but unsure in the express version. Any way to export all the configured users to notepad or something so...

Thanks, I'll read the documents, what this space! I'll most likely be back with some questions. Thanks