Recent content by skim6225

I have a 7945 that has no handset audio. Every other aspects of the set works including speaker phone and headset. Steps I've taken 1. Replaced handset and handset cord 2. Replaced the 7945 3. Moved phone to a different jack bypassing all wiring involved and changing the switch port 4. Outed...

Good to know. Thanks!

Hi Sean - Sorry I wasn't too clear concerning the "blank". My concern is line number 2. Will that have any impact to the other skils' call flow?

Hi All - I'm removing a single skill from a couple hundred Agent IDs. 1. Is there a fast inclusive method I can use? 2. If a skill is left blank after deleting it, will that cause any issues? I seem to remember that it will but that may have been from older versions. Thanks all! Scott

Ah....let me check on these possibilities. Thanks!

I think you nailed it. Looks like I may need to remove V1? I see the vdn 1013342 goes to vector 7900 ...but also V1 is routing to a station.

Good Morning All - Release018x.00.0.822.0 I’m getting calls conferenced after removing Time Of Day routing in a specific vector that feeds two locations depending on what option they choose. Calls arrive via a simple two option driven menu. It only happens on Sundays and it doesn’t happen...

Wondering what the process might be to make this leap. Have to upgrade 5 to 6 to 7 to 8? Don’t need details. Just a high level overview.

Sounds simple enough. Thx.

Hi all - I need to allow a couple CC mgr to be able to use SO to listen in on calls for training. Is there a clear and simple doc on the required programming needed of the set and of the group? We have 2 managers wanting access to listen in on roughly 20 agents. To date I have cor 3 setup to...

Joe - I'm not on site so I added "#" at the end of the TFN. Didn't seem to help.

What did you see? Can't paste the formatted text. Try this: https://files.engineering.com/getfile.aspx?folder=af1a6d4b-ad53-451b-ba0f-cc76a9ddf603&file=ARS.docxhttps://files.engineering.com/getfile.aspx?folder=af1a6d4b-ad53-451b-ba0f-cc76a9ddf603&file=ARS.docx

The 8xx number is an external toll free number that resides elsewhere. Call Flow: x5684 [2500 set hanging on the gateway] dials an internal VDN of 6586 which in-turn has a vector of 586. 586 then pushes the call to the Toll Free 800#. Just had a thought...could be silence on the front end of...

I thought I'd trace the complete call path from the ext out in the field hanging off a g450. As far as the 11 sec processing time it's not visible...i.e...the gw/CM took 2.5 secs. I also was on the phone with the person in the filed dialing the phone. Told her to tell me when she dialed and when...

Randy – Q. When you say the extension dials to the VDN. Do you have a station with a Coverage Path that has a coverage point that goes to the VDN? A. Ext 4321 dials the VDN directly. The vector’s step 1 has a wait time of 2 secs. Step 2 is route-to the TFN. David – Great test. From my desk...