Recent content by sheldoom

Attempting to Deploy a new Application Server from .OVA. R11.1.3.2. Customer installed the .OVA and I assigned IP address and GW using the Linux Login. After this we were not able to access using https://xxx.xxx.xxx.xxx:7071 and found that the httpd Service was not running using the systemctl...

We have a customer with IP Office R.11.1.3.1 supporting SIP trunks networked with a CM over QSIG H.323 trunk. When a phone on the CM is forwarded to an external number, an internal call from CM forward good, calls from IP Office to the phone on CM forward good, external, inbound calls are not...

Restarting the IP Office service on the SE resolved this. Thank you!

Thank you Derfloh It's connected and green in the Solution - Here is the license Form - If it was firewall, what would I have the customer look for in their firewall?

As you could see from the one snip that the time was off on the Mexico IP500, but that has been resolved now. Time is poling good. License errors remain. Thank you,

I tried running the initial configuration and also regenerated a new PLDS license and neither of these resolved the issue

SE - IP500 Expansion in Mexico - IP500 Expansion in US -

No. I do see a System ID has changed: You must acquire a license based on the new System ID days remaining 24, but this was 20 days ago and it's in black not red. The other IP500 expansion had license errors on 11/14 but those have cleared and it shows a valid SE license that expires -...

Should I run the initial configuration again?

Using PLDS licensing not WebLM.

Installing SE R11.1.3.1 with 2 IP500 expansions. No calls were made on the expansion shipped to Mexico, yet I still get the message that the grace period has expired. The expansion is not getting the SE license or SIP trunks licenses from the server. How do I get it out of this Grace period...

Looks like I needed to disable Direct Media

I have a SE R11.1.3.1 with H.323 QSIG trunk to CM. We are trying to take an inbound call from CM with them inserting a 9 and routing it out the SIP trunks on the IP Office. All other calling is working fine and we are receiving the 9 + the number from CM on the H.323 trunk but getting Cause...

These are group mailboxes for supervisors to check if employees are calling in sick. I think I'll suggest the User Portal for them to make it easy to check and save messages.

I have a customer IP Office SE 11.1.3.1 that wants to manually set a mailbox password that is permanent and his users are not prompted to change when logging into their mailboxes. I think I know the answer to this questions, but have to ask just to make sure. Can this be done as an...