Recent content by serajeg

I tried QSIG with no success Chrisag, I will try this next Monday & get back to you.

I ran the SSA & the lines ar not used when dialing from IPO to BCM. I configured the BCM network to both public & private with now change. I will change the h323 trunk to IPT but for the IPO should I change the supplementary to none?

I have a customer with an existinb BCM450 R6.0 & IP Office R9.0. the BCM has a VOIP gateway lices & the IPO has a VCE networking license & we need to connect them via H323. now calls from BCM to IOP going fine but calls from IPO to BCM does not go out. in the IPO I set the suppelmentary services...

HI Janni78, I managed to to get the IVR working correctly. thank you for your valuable support. BR,

I managed to reconfigure the CHAP server for the IVR, now I do not get the waiting for CHAP resources to become available error message but I get a new error message as below: Z4326d 17:26:23.814 VC_INT_ERROR [0x00003BF4] TSE_Package::got invalid TaskserverId I am not sure where to...

could this e the reason for this issue? waiting for CHAP resources to become available ...

I used TTrace Console but could not get IVR logs although I selected the IVR. here is a sample of what I get: P3384d 16:04:39.520 VC_Heartbeats [0x00001B4C] CHAP_COM_CHAP, sending alive, leaving P3385d 16:04:39.520 VC_Heartbeats [0x00001B4C] CHAP_CHAP, sending alive to IS/NS...

I am not able to get the IVR log while making a call as I am newbie to the IPOCC. Whre could I get the IVR logs?

Hi Janni78, Yes, I assigned the script to an IVR & activated it. I went through the logs but could not get any usable information. below is the TaskServerManager log: E6829e 17:03:55.528 TC_General LOCALE_USER_DEFAULT, LOCALE_IDEFAULTANSICODEPAGE=1252, result=5 E6830e 17:03:55.529...

Hi All, I made a task flow with an IVR script, the call disconnects once it reaches the IVR without even playing the IVR announcement. when I remove the IVR from the task flow & connect the caller directly to an agent group, it works fine. I reviewed the IVR script several times & verified it...

Hi stownsend, when I tried using 'Oracle Provider for OLE DB'& the connection did not success at all. I used the same setup with access dbase after exporting it from Oracle & it works fine. I am not sure how to define a DSN for my dbase using the Oracle driver, could you provide more...

Hi Gunnaro, I will try removing persist security once I am back to the customer. I already created another dummy oracle dbase with the same result.I also exported this dbase to access dbase & it worked fine with the same setup. the problem seems to be with Oracle dbase only. BR, Moataz

Hi all, I have a customer who wants the caller to be directed to a group based on his preferred service path automatically based on his CLID. the customer has an Oracle dbase with the customers CLID & preferred service path for each of them. I created a VMPro module to connect to the dbase &...

I already contacted the disti & they do not have information regarding this.

thank you holdmusic34 for your reply. Do you know what is the part no. of the upgrade/ migration license to have the preferred edition & PRI license transfered from the Smart card to the SD card? BR, Seraj