Recent content by rwylie81

Hi all When using Overlay 117 and command PRT IPDN 192.168.0.0,I am only returned 9 sets. These sets are not in one particular state, mixture of lost, registered and unregistered and also in different subnets If I PRT IPDN 192.168.151.0 I get 9 phones in 151 subnet If I PRT IPDN...

Ulreg - under 500, thanks!

Hi We are going to be upgrading from Nortel CCMS 6.0 to Avaya Aura 6. we are not using multimedia aspects, but we do still have 3 CCMS networked together using network skillsets and NCC does anyone know if there are any significant changes in networkign or scripting

Hi does anyone have 2 or more CCMS networked and uses NCC for consolidated real time displays. There is limited information you can get with the off the shelf reports in the consolidated real time displays and wondered if anyone hade any luck adding additional information. for example -...

Hi all We are going to be upgrading from Nortel CCMS 6 to Avaya Aura CC6 and also migrating from Mail to Call Pilot Mail to Call Pilot is first, and we have a lot of voice prompts I know that we are going to be migrating data but wondered if anyone had any experience in doing such a thing...

I noticed that too after a su updated

I had a problem similar where an agent who was on a acd in longer than 'average' time, and the phantom call scanner assumed it was a phantom call. Just reviewed my notes, it was: Network In Calls in Logical queued state that needed to be adjusted so these were networked in from another CCMS...

Calls are comming into to site one only in this excample. Tried both Queue to Network skillset, with and without local node inclusion CC6

Good day I am looking for some thoughts on a situation. We have two Contact Centre 6 servers networked together with NCC Site 1 Call1 - Agent 1 on IN call answering on skill test_skill1 (which is a network skillset) Site 2 Call 2- Agent 1 on network in call from simte 1, answering on skill...

Yup, that's what I ended up doing 300 lines of code later...

Didn't work, The LOG command is expecting a STRING, not DN or DNIS

I will go try it, I thought that it had to be type STRING in order to be written to the event viwer

Hi I want to log to the event log the DNIS of a call I am tracing. For example, I am trying to: ASSIGN DNIS to abc_cv LOG abc_cv abc_cv is a STRING call variable and default value is test. The logging of abc_cv works, it's the ASSIGN DNIS to abc_cv that doesn't work. Says it is of...

thread959-1580002 At the end of the last thread, someone mentioned changing the WAIT 4 seconds, to WAIT 10 seconds, after a queue command. Any thoughts on whether this actually makes a difference when networking calls? Bob

Hi Anyone know if you can customsise the service level calculation that is displayed using NCC consolodated application display. I can create formulas to service level calculation of my choice for each CCMS but I notice that some calculations are greyed out and I cannot adjust. One looks to...