Recent content by ronnyserrano

I think I just figured it out. I was supposed to assign skill 70 to a bunch of agents. Because we have 4 different vectors that use that RONA vector (each has it's own skill set) we wanted it to just hit all the phones if people RONA'd. I think this is probably the best solution. Thanks for the...

Stinny, Sorry for the confusion. The calls do roll correctly, it's the RONA's that are working correctly. If the call goes to vdn 5911 it never goes to the next person. The vdn 5911 is listed below. I think I found the issue. Vector 253 it probably my issue. I'll post it also as I take a look...

I have a call center setup and sending calls to Skill 60. I have 4 agents.. the first has skill 60 skill level 1, the others are skill level 2. for some reason once it checks on skill level 1 and it RONAs, it never goes to skill level 2. My other call center setups do this fine, but I can't...

I have a feeling I know what the issue is.. but won't be able to test it for an couple of hours. the agents skills were changed while they were logged in. i'm betting that the change isn't picked up until they log out and log in. I'm hoping that's what it is.. SF.. thanks for the idea of...

Hi Everyone, I'm having some dificult with queuing to a skill from a vector. Currently we have the following VDN 5386 has 1st skill as (15) 2nd skill as (21) I have 1 agent A with a Skill 15 Level 1 and Agent B with skill 15 level 2. Agent B is one of 3 people that have skill 21 leve 1. The...

I'm not 100% sure how I should do this. I have a request to have an outside number point to a group of people. They want the number to ring at person A first, then at person B if person A doesn't answer.. they eventually want this for 3 people. I know if I had them all login as agents I could...

Thanks everyone for all the help. I think I finally figured it out. My issue wasn't the cert it was apache. I was modifying the httpd.conf file and it was messing things up. I didn't realize that in addition to the httpd.conf I could just modify the ssl.conf file. Once I made my changes there...

Thanks guys!!! haven't fixed it yet, but now get a better idea of what is happening.. [root@webdev1 logs]# cat webdevssl_log [Mon Nov 02 14:47:17 2009] [error] Init: Unable to read pass phrase [Hint: key introduced or changed before restart?] [Mon Nov 02 14:47:17 2009] [error] SSL Library...

oops.. I do put the correct pass phrase in and it appears to come up, but when I run the netstat -aunt i don't see anything listening on port 80 or port 443.

I'm a windows guy so excuse me if this seems like a simple question.. I've been asked to do some work on a Linux box that has our dev website on it. They want to activate an SSL Cert. I was able to walk through creating the signing request and generating a cert and all. placed it in the...

almost forgot.. phones are 4621SW IPs if that makes a difference

Our sales manager is looking for a way to nofify our sales agents that they are on Aux work. We have the call center setup to put people on Aux work if the call RONAs on them. We also have it go to Aux Work for 30 secs after someone finishes on a call. They feel as tho a lot of people are...

The phones are 4610s and 4621s SW IP. Below is from the tech that is on the other end with the phone "The phones appear to be getting the info. I stepped through the phone config, it is as follows As boot it states loading ______4.bin then 46xxsettings.txt Then goes to Discover 172.20.2.10...

I went into the maintenance web interface and i am able to ping the phone (172.20.100.50 and .51) Traceroute looks fine.. any other thoughts on what to check?

Mitch, how can I check to see if I can ping from the switch (172.20.2.10) to the phone (172.20.100.50)? Also is it ports 1719 and 1720 that need to be opened? I think we are wide open for firewall rules on the site to site. Or do I just need to place a laptop on the network and see if I can...