Recent content by pmcook

I will try both. I prefer using the AS table rather than a single shortcode.

R9.0.6. Essential. Is there a way of shortening the delay from last digit entered to when the system initiates a call? The only way I know of it to changed the shortcode to dial the line group which causes other issues. With analog trunks it takes almost 10 seconds to begin dialing.

Rats. How about 9.1?

So the 5420 is not supported at any firmware level?

I am doing an upgrade to 10.1. Customer currently has 5420 phones. I discovered their firmware is 4.x. I looked at the 10.1 release notes and there is no new firmware file for those phones. How can I upgrade them to 6.0? Or is 4.x OK?

Manager 11, Windows 7 pro. Starts to install, gets to .NET Framework 4.6 and then hangs. I have tried it on 2 laptops and the result is the same.

When I created the SC the software put the quotes around it automatically. I only removed them as a test. What I want them to do is to get a new 500.

OK, I see it is the embedded messaging flash card they need. I will have a look on Monday. What I can say for now is that they do have voicemail and there is a greeting recorded for the AA but the AA does not pick up.

I've got a lot of experience on the 500not the 406. So I am taking on this system. The previous tech created an AA named AA1. He never figured out how to make it answer. I have tried the SC with "AA:AA1" and also without quotation marks. Neither work. I have not had t0o use the quotation...

I do not know. I am unfamiliar with the 406. Where can I find this information?

IPO 406 R4.0. I created a shortcode *400/auto attendant/AA:AA1/0. It does not work. I get a message "incompatible" on the screen. It works in IPO 500. How can I do the same thing in IPO 406?

Found it. You have to uncheck hide admin taskshttps://files.engineering.com/getfile.aspx?folder=b76bef36-193b-4b44-8c45-e24117f166aa&file=Untitled.png

Screenshothttps://files.engineering.com/getfile.aspx?folder=b76bef36-193b-4b44-8c45-e24117f166aa&file=Untitled.png

I cannot see advanced settings under the user setup screen.

So at the risk of a beating I am posting a Basic Edition question here. The other group is completely dead. I have been asked to install a Valcom PagePac to a basic edition. I cannot find where to designate an extension as a paging port so that dial 70 works. I almost never work on Basic.