We have about 20 call center agents at our bank running One-X over TS with no issue. Yes, we've been told it's officially unsupported... but officially, it is working here. Been in place for about four months now.
We have 17 IPO 500 V2s connected via SCN. It is recent install (90 days ago or so) that I have inherited. We're looking at support contract options -- does anyone have experience with the IPOSS service agreements from Avaya?
We had this problem when our IPO was first installed. Had an old phone guy moving pairs in the wiring closet to do MACs (because they had always done it that way on the old system...) instead of making changes in the software. Turns out he was shorting pairs and causing modules to reboot. So...
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