Recent content by Phaid

I've encountered a weird issue with CMSWeb that I haven't seen before. Some users use it to assign skills to agents as they don't have CMS Supervisor installed. Thye have used this without issue for some time and an issue has suddenly developed without any changes done to the system. When they...

We currently have plenty of CLAN cards in the network region and they are nowhere near capacity on socket usage, so I would doubt it is related to traffic on the CLAN cards. Seems odd that it is very sporadic and also the same issue happens when people enter the wrong extension number.

We are using CLAN cards and there do not seem to be network issues as our data team have investigated this. When phones have gone into discover to re-establish communication with the gatekeeper, it tends to be isolated. If it was network issues I would expect other phones on the same data...

If there is a logout button configured on the phone then find out what the button no of the logout button is on the handset. Login via emulation and do the following command. list trace <station n>/x x= no of logout button plus 6 This is effectively the same as pressing it on the handset.

We have Comms Manager 5.2 running and IP solution across multiple site using 16xx and 96xx series phones. We seem to be getting repeated issues where the phones go into discover trying to find a CLAN card to connect to. In most cases this seems to be down to the users putting in a 4 digit...

Is there a way to force the Avaya to send CDR information on unsuccessful call attempts on the CDR port to a call logger. We seem to get this for incoming calls but not for outgoing calls. In system-parameters cdr the field "Suppress CDR for ineffective call attempts?" is set to N and all...

I'm pretty sure that the LX can only handle one length of mailbox i.e. 4 digits OR 5 digits but not both. We had a similar issue on an old LX that we used.

If the old iSDX also has voicemail then that will also show as the extension as tied. Use the command LIVU xxxx where xxx is the extension number to check if they are an IVM (voicemail) user. If so then use the command RIVU xxxx n to remove the voicemail tie.

If you use operator consoles then if you setup DENS (Direct Extension Night Service) it can go to night serve extensions (NSE) when the operator put the consoles into night service or if a button is not pressed on the consoles for a fixed time. What is the version of software you have on your iSDX?

Yes I have tried that. Unfortunately if it is set to blank then it does not allow you to select Replace Restricted Numbers or Replace Unavailable Numbers? to y on the trunk form. It ask that you set the CPN Replacement for that type.

Had a look at this and though helpful still doesn't do what they want as it still shows the text in the withheld or unavaialble field before it says to and then the station name. They just want the station called to show,

I don't think we have those options in CM3.1 but I will check this out. Thanks.

We have an area that wants to issue numbers to different people that dial in and for it to ring on a number of handsets at once. They want the name of the line showing on their stations so that they can identify which line it is calling before they answer. As there are around 5 people in this...

Without using the RFD command to setup a forward divert there is no other way of forwarding the call to the next extension due to the way a hunt group works.

Just checked the documentation I have and it seems it can't be done the way you want it to. The code I gave is for the follow me service which means that a manual divert already has to have been put in place on the handset. Cancelling a divert and changing the destination can be done from a...