Recent content by owiseman

The above should have read: [clip] This will not work: Short Code: [9]N; Feature: Dial 3K1 TN: Ns8005555555 [clip]

There is a bug in the 3.2(53) code release. This will not work: Short Code: 9N; Feature: Dial 3K1 TN: Ns8005555555 This will work: Code: 9xxxxxxxxxxx Feature: Dial 3K1 TN: Ns8005555555 It appears that you cannot use ‘N’ in user short codes. The above code works for me as I am trying to pass...

I tried that as well as a user short code and the number sent was that of my incoming call route. My understanding is that user short codes over write system short codes, is this correct?

I am trouble shooting an outgoing calling ID tag issue on an IP412 running the 3.2 (53) release. Regardless of the user short code I set the system is transmitting the incoming call route as the caller ID tag. As an example if I dial from a phone with the incoming call route of 555-555-5555...

I am using the Extreme Summit 200-24 port switches in my environment. I tagged the phone to use VLAN 2; the PC plugged into the hub port on the IP Phone transmits data untagged using the default management VLAN. I have an IP412 unit with two LAN ports, this allows me to isolate VLAN 2...

Rebooted PBX, then rebooted phone. Problem resolved. We are on the 3.2(17) release. I am going to upgrade the system tonight. Hopefully this will fix the issue.

I am having a similar problem. The phone keeps ringing on the first call appearance. * I tried rebooting the phone * I tried replacing the phone

I am using the Hgroupname in the source number field to add the group message indicator. The user is accessing their voicmail by dialing their DID and then entering *7 when the message begins to play. They then enter their extention and the # sign, followed by their password and the # sign...

I am running Voicemail Pro 3.0 (17) in Intuity mode. If I add a group message indicator to a user they can no longer remotely access their main voicemail using *7. Is there a way to have remote access to voicemail and have access to a group message box? Has anyone had success with this on...

I use a product called eCAS from Veramark Technologies to view our CDR data. It allows me to send an e-mail with extention anytime that someone dials 911. eCAS may be a bit of overkill for your situation. I would look and see if your existing CDR solution allows you to send alerts.