Recent content by nunodavid

Hello, We have a similar issue. Agents Available Queue stat shows more agents than individual Agent Status (sys). @tlpeter I don't understand your sys vs Q point (my limitation, I guess). If agents are on Q calls shouldn't it show "Busy" and "Busy Alt-Queue" rather than "Available"? My feeling...

We never seem to make wav ports work so we decided to give up and license sip on ipo. The SIP option is working without problems.

Since auto-recording cannot be stopped (thx intrigant) we decided to create a second hg and let callers decide if they agree to being recorded. The customer accepted this without any worries in fact they instructed to agents to tell callers to call again and press # on vmpro to not have they...

Just to report that somehow the "answered in voicemail" flag is now working. Our feeling is that vmpro sometimes misbehaves and does not update cached developments even after save and make live. It is now working properly without any workarounds needed.

Thanks we have considered that possibility. But our customer insists of having a way to cancel recording at any time. They have seen a Nice enabled installation and had that targeted for IP Office. Does anyone know if PhoneManager Agent Mode can stop automatic recordings? We cannot test it while...

We are implementing a R6.1 call center. The voicemail pro call flow IVR queues the call to an automatic call record huntgroup (with ContactStore VRL). There is a callrecord button programmed for every agent. I am unable to stop recording once the agent answers the call. Due to legal...

Ok, never mind. ClearACW is code 183. Regards, Nuno

Hello, We would like to cancel ACW using the agent application. Does anyone know if this is possible? http://www.tek-tips.com/viewthread.cfm?qid=852440 Is it me or the tapi short code constants are not documented? Any help appreciated. Regards, Nuno

We have tested a goto HG.leave for DTMF option 1 and a voice question on the leave start point. Calls are still counted as dropped. The strangest thing: If the caller drops the call while on a leave action then Lost is not increased (as we expected). But if the caller press # at the end then we...

Update: The voice question action is misbehaving but a simple leave mail action is not incrementing lost calls total! The customer is not happy (they wanted the voice question feature) but I guess we are better off now.

We are implementing IPO R6.1 with latest CCR& VMpro. The call flow is similar to the one described in: http://www.tek-tips.com/viewthread.cfm?qid=1039550 Our hunt groups have queuing turned on and when they get Still Q'd Greeting they are presented with the menu option to press a number to...

@tlpeter got this right on the nose. Many thanks. As a side note: on Alcatel-Lucent abbreviated dialing refers to something somewhat different. We were trying it none the less but the phone's interface is to me counter-intuitive and dificult to use. But alas job done. Users will be complaining...

They want to use 5 of the 8 buttons to quickly establish a call (one touch) with their most common partners (external numbers). Since all tech work is outsourced the idea of having to open a request to change a keys number is not welcome.

Thanks Tom, That's bad news. Users have a big list of Personal Contacts making it cumbersome to use for speed-dial. On the other hand, all our users are mobile phones hence they tend to compare features. And will do it more often as mobile providers offer PBX like services over mobile links.

I can't understand if the following is possible and how to enable it. Can a user manually setup/assign the number to be dialed on the Programmable buttons of a 1608? I can't seems to figure it out. TIA Nuno