Recent content by newsgazoo

We have an NEC IPS 2000 and use NEC DTR-8D-1 phones. I need to program a soft key on one of the phones so that the receptionist can transfer calls directly to a users voice mail box. Any help would be greatly appreciated.

C:\Users\jsollars\Desktop\ACD Settings\AgentLogon.xls, C:\Users\jsollars\Desktop\ACD Settings\CallControlVector.xls, Communications.xls, Pilot.xls, Position.xls, Split.xls, System.xls, Tenant.xls, TrunkGroup.xls

I guess I don't understand the format used to add attachments

C:\Users\jsollars\Desktop\ACD Settings\AgentLogon.xls, C:\Users\jsollars\Desktop\ACD Settings\CallControlVewctor.xls, C:\Users\jsollars\Desktop\ACD Settings\Communications.xls, C:\Users\jsollars\Desktop\ACD Settings\Pilot.xls, C:\Users\jsollars\Desktop\ACD Settings\Postiion.xls...

I have attached the settings. Thanks for looking!

I forgot to mention if you try and override with a manual key it says night/fwd error?

I changed schedule 1 in voice mail to see if that might be what it was using, but it still shuts off an hour later. I checked CMD 4A00 to look at the schedules and put in the tenant for that ACD group and it says NONE.

I have a gui interface and see that there is a week schedule and pilot data under the MAT menu, but the week schedule is empty and the pilot data for that queue is already pointing at CCV. Maybe I am not understanding what you are saying? If there is an underlying command line in CCWX I am not...

We have a NEAX 2000 IVS with CCWX 2.0-2.1. The problem is years ago the vendor set up two ACD queues and one of them they set up to use a softkey to turn on night mode and the other one they set up to automatically turn on and off by a schedule. Well the hours are changing for the department...

I found the problem I had tried to use an acd position that was already in use. The error message was very misleading, but all is well now. Thanks for the help!

Yeah I have been telling the brass for years we need to upgrade, but always other priorities. I have deleted 3 positions since this happened and restarted the CCWX server, but it still says tenant database full! :(

We have an old version of CCWX ver. 2.0-201 and a license for 20 positions. I am trying to add another position and when I hit update it says tenant database is full! The total number of tenants being used are 2 and the number of positions are currently 15. Anybody have any thoughts on this?

CMD 183 showed the only 2 members were as expected. I have since decided and convinced the powers that be to just CFB from line 1 to 2 and then to voice mail so problem resolved. Although I wish I knew why the hunt group quit working, but will leave that for the next guy! :) Thanks for your help!

Ok tried the EB2 command on each of the extensions and it killed the connection both times so I assume it did as intended, but that didn't fix the problem. I am going to reset the switch this weekend and go from there.

I checked and the second number had no answer to VM, but even after I removed the forward the first number just rings forever. I have checked CMD 180 and it shows x246:x298 and also CMD 181 shows x246-1 and x298-0... Any other thoughts?