Recent content by NeilNobles

I just changed a system to do the opposite, the AA will repeat itself once then it would go to the GDM, the customer did not want that so I had to go and disable the GDM not it will just loop indefinately. Are you sure that the GDM is enable, you can still call into the MB even if it is not...

The operator has to have a que for the calls, she recieves over 200 calls per day. I can't think of a better way to do it, we tried making a hunt group but were not able to do so on the 400. So if she is on an internal call or just a call that comes in on one of the intercom lines and then...

We are going through the very same thing right now, you have to have the software to run the ivr. One of the ones that Nortel recomends is a peri program. You can buy the software toolkit and the keycodes to let you program your own but I belive that they are like $10,000. Then yo have to be...

So if she takes an intercom call while she is logged in it will log her off?

Anyone????

You can get a Lan CTE seat keycode and set it up on the customer pc. It comes with a TAPI application called personal call manager that will give you your screen pops and let you manage your calls with the click of a mouse. The bcm has to be on the network though.

I have a bcm 400 4.0, I am running a contact center on it. Currently I only have one skillset setup for the operator and one agent. The problem that I am having is the system will just log her off for no reason. She is not missing any calls or anything else that would force her off. I have...

Ok thanks, the thought had crossed my mind that it could be something on their vpn.

The two sites are connected through the customers vpn with t1's on both sides.

I have two bcm 50's one a rls 1.0 and the other a 2.0. We have voip trunks setup betweent the two lactions and are using 4 digit dialing. On calls that are transfered from one site to the other the calls are dropping after about 2 minutes. I have searched and searched to see if there is a...

If that is the case then go to the overflows and change that to overflow to the gdm if no agents are signed in, by default I believe it is setup to go to the skillset mailbox.

Is the mailbox assigned to that extension?

For the vm is it assigned to the phone that you are trying to call it on, if not it should tell you to enter the vm box #. This is assuming that you have the keycodes for vm, it sounds like you do though. As far as the PRI, I could be wrong, but I do not know of a way to test it without the...

You can send it to my email if you would like, bnjeep@yahoo.com.

Send me your email.