Recent content by Nasom

Hello everyone, Can i add an existing standalone arid into an existing DLM of the same customer, is there any restriction? The DLM has 6 cd version 8 and the new one is running in version 7. Thank you everyone for your time. Stay Safe.

If I remember correctly Mitel told us this was a bug on a previous version of Micollab. It was fixed on a newer version.

It doesn't matter that you dont have the commands. You already helped us a lot brewski6666 thank you so much. The problem still exists but we will find a solution soon. I will update with the results if there are any.

Hello brewski6666 and thank you for the answer. Cold you tell me which MSL version you have. We have the same MBG Version so we will look into it. By any chance to you have the Putty commands? Thank you for telling us about the bug, now we know its not us and we can rest a bit.

So a question for you all. Do we need to be physically on site to do this patch or can this be done remotely?

Hello all and thank you for replying, I have attached pictures of micollab configuration for anyone who can find some time to check it out. This is really frustrating and what brewski6666 posted pretty much destroyed our expectations. Here are the logs as well from MBG when we try to sync a...

https://files.engineering.com/getfile.aspx?folder=c136f8cb-249f-40fb-b179-8f2bafcb36f0&file=Micollab_config.zip

We have already checked the configuration in Client deployment services. We have authenticated the connection between MBG and Micollab multiple times. Token is verified and Profiles are configured properly. Thank you AlphaMann for the responce.

I had this issue a few months back. Change the "Override From Header with Default CPN" from No to Yes on the SIP Peer Profile. This got resolved for us. Here is my tek tips post https://www.tek-tips.com/viewthread.cfm?qid=1799293

Sadly I do know the answer and the client doesn't like it. I just wanted to know if there is something similar to override that works with 2 lines on 1 phone,but seems like what they are asking is not possible. Thank you

Hi everyone, I am facing an issue with a new installation. I have configured a micollab and MIVB in LAN zone and one MBG in DMZ zone, without firewall rules among them. All the required configuration is completed (cluster, connectors, db sharing, …etc). The Certificate is from Let's Encrypt...

Well what we are trying to do is to override one existing call which has 2 lines set as Multi call. I feel like override works only when a line is busy but if it has a 2nd line it will never go because simply it wont go busy. Thanks for the response John Keri.

Hello everyone, Does override work when an extension is busy only? Is there anything else similar to override? For example can I override a call when they have a 2nd line ringing? Thank you.

We fixed it. There was an issue from the ISP side.

Hello everyone, I have an issue with a ring group. The Ring group is an answering point and it is set on Ring ALL. When an incoming call is being answered by one of the group members the rest of the phones keep on ringing for a couple of seconds. We have a basic ISDN BRI and we are using A and...