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Recent content by naslan
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CC6 scripting adding an option after 30 sec wait in Que
Thank you guys, that did it :)- naslan
- Post #5
- Forum: Nortel: Symposium call center solutions
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CC6 scripting adding an option after 30 sec wait in Que
WebbersasWell Thank you for the respond. I do have Call Pilot, I did create the Voice segment with the msg to press 1 for VM or continue to hold. i did not do the other Variables you mentioned but i will. one more thing the numbers in your example: OPEN VOICE SESSION 767 GIVE IVR 768 What are...- naslan
- Post #3
- Forum: Nortel: Symposium call center solutions
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CC6 scripting adding an option after 30 sec wait in Que
I'm running into a situation where management want to add an option for callers to leave a voice mail message or to continue to hold after waiting 30 sec in the Queue . I have added the Voice Segment successfully to the script but not sure how to make phone selections available when the message...- naslan
- Thread
- Replies: 4
- Forum: Nortel: Symposium call center solutions
