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  1. naslan

    CC6 scripting adding an option after 30 sec wait in Que

    Thank you guys, that did it :)
  2. naslan

    CC6 scripting adding an option after 30 sec wait in Que

    WebbersasWell Thank you for the respond. I do have Call Pilot, I did create the Voice segment with the msg to press 1 for VM or continue to hold. i did not do the other Variables you mentioned but i will. one more thing the numbers in your example: OPEN VOICE SESSION 767 GIVE IVR 768 What are...
  3. naslan

    CC6 scripting adding an option after 30 sec wait in Que

    I'm running into a situation where management want to add an option for callers to leave a voice mail message or to continue to hold after waiting 30 sec in the Queue . I have added the Voice Segment successfully to the script but not sure how to make phone selections available when the message...

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