Recent content by Mondas

Hi, My users use the one-x portal for IP office and consistently during the day we get on users pages "Could not connect to server. Connection to the server was lost at DD/MM/YYYY HH:MM. Trying to connect in X seconds." This happens even though the connection is always up, no local networking...

All fixed thankfully. Withhold number was fixed by the provider and International calls was that 00n short code was not pointing to the SIP line group.

Hi Guys, Just moved to SIP on our Avaya IP Office and now users cant withhold number or call internationally. We also have a number which people call to pick up voicemails of automated numbers yet when they dial the number from a handset internally there is no sound, yet from an external number...

amazing. many thanks :)

Hi, Weird issue here. When we call our voicemails it usually logins into our mailboxes and gives us our voicemails. When we tried this morning it says “welcome to avaya ip office for help at any time press *4” does anyone have any idea what has happened and how we can fix? thanks Mark

Did a reboot of our IP Office over the weekend, weird thing has happened ow that when a user calls a company with an auto attendant their phone doesnt recognise that they have chosen a number on the auto attendant menu, the system just ignores it and they auto attendant keeps on playing and not...

Hi, A user has an issue when logging into their one x portal. They get a message saying "conference bridge number is allocated to another user" does anyone know what this means and can help me fix? Thanks, Mark

thanks,@pepp77 that's perfectly answered my question. cheers Mark

Hi guys, many thanks on all of this. So how do I link up an announcements tab in manager for a user against the voicemail pro?

If not busy tone then a message saying the call is in a queue. Is this possible?

Ok, ive done some digging. In Manager in the User/Telephony/Multi-Line Options section for the following setting: Reserve Last CA - Used for users with multiple call appearance buttons. When selected, this option stops the user's last call appearance button from being used to receive incoming...

Hi, Our handsets have multiple lines, a,b,c. What were looking for is if a user is on a call then the second caller should receive a busy tone/call waiting message. At the moment the number just calls in on the secondary line and to the caller it just rings and rings. We would like it to...

Hi, Is it possible to forward voicemail messages via the One-X portal? When we had IP office 406 we could do this via phone manager but the option doesnt seem to be on the One-X voice portal Any ideas? thanks

Hi, When someone calls in and it is diverted to another line, if the person does not answer is there a way to have the voicemail message left on that extension than the mailbox which the call was initially picked up? thanks, Mark

Hi, In IP Office 500 If I have received a voicemail message and the message is not for me but a colleague, can I forward the voicemail message to their voice mailbox?