Recent content by Mo. Abdullah

What is your Solution? Aura or IPO? I need more explanation of what configuration you did for deps 1, 2, and 3. Does each dep have its own outgoing trunks?

how is the AA getting down and how did you know that the AA is down? what is the IPO Edition? can you check this with 2 Extensions, one in the destination and the other in the failback destination then disconnect the destination Extension and check if the calls go to the failback extension?

I have seen this on SIP trunks, IP Office and H.323 Lines but never seen this working with E1 PRI Lines. I can't deny or confirm what Avaya Said. You can escalate the ticket to Tier 4 Managers and they will give you the final response. and ask them to get back to the development team with...

did you tried to reset the control unit from the small reset bin from the back of the CU for 30 to 45 seconds and wait 30 mins then shut down the CU from the power Cable and format the SD card by Manager App then re-create it again with the Manager App wait until success message appears and...

No need to stop them. Anyway, you should schedule a daily or weekly backup for all AACC databases. Start menu > find Folder named " Avaya " > Database Maintenance app > immediate backup. define your backup location and select all databases to backup.

I am Sorry my friend. No, the contact summary and status reports will only be in the historical reports. it is not applicable to us to create this report, only the Avaya Development team can create this special customized real-time report for you. but this will be with cost of course. you must...

if you are running ACCS, you can find the abandoned call numbers in historical reports > contact summary folder > Originator By Disposition Report. or historical reports > contact summary folder > Contact Summary Report. you can apply some filters on these 2 reports to display only abandoned...

try to reset it to defaults/factory reset and enter the file server IP address the reboot.

as tsackI said + from port 7071 check the additional hard drive specified for recording and check it's capacity from the additional hard drive settings. also from port 7070 you can check the media manager configuration and check the alarms on the media manager from applications> media manager>...

what IPO edition type do you have? can you check the config of the user and extension for this phone again from the Manager and make sure the config have the same credentials? can you check from the system status app if the IP address of this phone is in the blacklist or blocked? if so remove it.

check this as jsaad said:

check this screenshots from Avaya Ticket.

the problem has been solved by disabling the NAT option form the firewall policy. thanks derfloh for your recommendation. thanks, guys for your reply and help. appreciate your help and support.

disable the NAT option from the firewall policy. Hazem the problem has been solved. akhook abdulla;););):ROFLMAO::ROFLMAO:

I will ask the network for this to be provided. all I know and notice from the system status app >> extension section is that any remote user IP address is the firewall IP address, not the IP used for connecting the VPN. 4 remote user IP addresses in the table are the same as the Firewall IP...