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  1. Mo. Abdullah

    Avaya IP Office SCN - No Audio + SCN Link Down (Network Related)

    Faced this issue once. and was solved by disabling the NAT configuration. The issue was due to the NAT configuration on the firewall from the beginning. Also, check if the Media ports are enabled and configured on the remote site firewall and between all subnets that are involved in the traffic...
  2. Mo. Abdullah

    Certificate expire

    Generate a certificate from the Primary for the secondary and upload it to the secondary.
  3. Mo. Abdullah

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    This issue has a solution without any patches. If you couldn't get the patch installed from Avaya, don't worry. i have steps to solve it as a work around. faced me 3 times with 3 different customer IPOs and solved.
  4. Mo. Abdullah

    Recurring NTP Sync Issue on Avaya IPO Server Edition – Time Drift and Manual Restart Required

    I faced this issue once, and Avaya told me it is a Linux corruption and recommended rebuilding the machine from scratch and restoring the configurations. But I am using the following commands for any issues with the NTP service. I hope it might help: systemctl restart ntpd systemctl enable...
  5. Mo. Abdullah

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    Upgrading using web manager 7070 - transferring .iso mechanism is done smoothly from R11.1.2 to R11.1.3. No need for other methods. Just make sure that you have enough disk space in the primary disk before the upgrade. But if you have ur personal concerns, Attaching the upgrade disk to the VM...
  6. Mo. Abdullah

    Time off by 1 minute

    What is your IPO Edition and release?
  7. Mo. Abdullah

    ACCS screenpop for outbound

    what are using in config basic config or advanced config for screenpop up?
  8. Mo. Abdullah

    IP office R12 with TP-Link Sip router

    i think you want to create a SIP trunk between IPO and the service provider. I haven't noticed a document like this before. but others can help you here. what do you need?
  9. Mo. Abdullah

    calls unable to reject on avaya j series phones for IPO

    enable the voicemail or enable forwarding for the extensions and they will be able to reject the calls.
  10. Mo. Abdullah

    IPO500 IP Phone 1608 LCD display did not clear after release the call

    check this config on IPO 500 v2. it might help. navigate to System >> Telephony tab >> Tones & Music subtab . check the Busy Tone Detection check box and choose system frequency. save config. reboot. if already checked, disable it. or choose single frequency. try both. and reboot.
  11. Mo. Abdullah

    Uploading professionally recorded prompts to embedded voicemail 500v2 for auto attendant

    these files must be in wav with 16 bit rate - 8KHZ - Mono. for embeded vm for AA: you can use the LVM tool from Manager application to convert them to a c11 AA prompt files. check the attachments. rename the files as you want without spaces and special characters with the tool. or rename them as...
  12. Mo. Abdullah

    migrate avaya weblm v 6.3 without loosing HostID

    as my knowledge the host ID will be changed every time. you just need to rehost the license from Avaya PLDS site. or contact Avaya service desk to rehost it.
  13. Mo. Abdullah

    Avaya IP Office with Call Center Integration

    the digits that coming from the call center sip trunk to IPO 500 should start with 7 to have a short code match on the trace. and in the incoming call route destination you can make it "7N" or "." example : on the call center system short code for outgoing calls must be 7N / Dial / 7N / Line...
  14. Mo. Abdullah

    cannot find a suitable SIP URI to dial out | SIP Error

    the digits that coming from the call center sip trunk to IPO 500 should start with 7 to have a short code match on the trace. and in the incoming call route destination you can make it "7N" or "." example : on the call center system short code for outgoing calls must be 7N / Dial / 7N / Line...
  15. Mo. Abdullah

    Analog Unsupervised Disconnect issue

    try the below config on IPO and test. System >> Telephony Tab >> Tones&Music subtab
  16. Mo. Abdullah

    Duplicated External number on the Avaya K175 screen.

    Hi everyone, I have an issue during receiving a call from a SIP trunk created with the service provider to an Extension logging with Avaya K175 vantage registered on IPO Server Edition R11.1.3.2 The external number displayed on the vantage screen while receiving the call is repeated/ duplicated...
  17. Mo. Abdullah

    Sip Trunk over TLS not working

    this is a certifcate issue. upload the provider certificate to the IPO 500 v2 or download the certificate of the IPO and upload it on the provider side.
  18. Mo. Abdullah

    Request for Assistance in Storing Caller Information in a Separate Table for Dashboard Integration

    I face the same issue, but all I know it will be achieved using Orchestration designer scripts. You will need to convert the IVR from Graphical flow to scripts. i really don't know what these scripts are like or how to be done. still searching.
  19. Mo. Abdullah

    Upgrade path virtual server edition VMware from 11.1.3.2 to 12.1

    in the latest upgrade and release note of R12.1, Avaya confirmed that the upgrade is available directly to R12.1 from R11.1.3.2 because of the issues of the R12.0 and it's Rocky Linux systems issues.
  20. Mo. Abdullah

    CM Coverage Issue

    .

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