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No need to stop them. Anyway, you should schedule a daily or weekly backup for all AACC databases. Start menu > find Folder named " Avaya " > Database Maintenance app > immediate backup. define your backup location and select all databases to backup.

I am Sorry my friend. No, the contact summary and status reports will only be in the historical reports. it is not applicable to us to create this report, only the Avaya Development team can create this special customized real-time report for you. but this will be with cost of course. you must...

if you are running ACCS, you can find the abandoned call numbers in historical reports > contact summary folder > Originator By Disposition Report. or historical reports > contact summary folder > Contact Summary Report. you can apply some filters on these 2 reports to display only abandoned...

try to reset it to defaults/factory reset and enter the file server IP address the reboot.

as tsackI said + from port 7071 check the additional hard drive specified for recording and check it's capacity from the additional hard drive settings. also from port 7070 you can check the media manager configuration and check the alarms on the media manager from applications> media manager>...

what IPO edition type do you have? can you check the config of the user and extension for this phone again from the Manager and make sure the config have the same credentials? can you check from the system status app if the IP address of this phone is in the blacklist or blocked? if so remove it.

check this as jsaad said:

check this screenshots from Avaya Ticket.

the problem has been solved by disabling the NAT option form the firewall policy. thanks derfloh for your recommendation. thanks, guys for your reply and help. appreciate your help and support.

disable the NAT option from the firewall policy. Hazem the problem has been solved. akhook abdulla;););):ROFLMAO::ROFLMAO:

I will ask the network for this to be provided. all I know and notice from the system status app >> extension section is that any remote user IP address is the firewall IP address, not the IP used for connecting the VPN. 4 remote user IP addresses in the table are the same as the Firewall IP...

Hello MrFooF they can contact each other IPs. Network policies are already done.

Hi everyone. I am dealing with a customer who has some internal ACCS agents working internally from the company and some agents working remotely using a VPN connection. he has IPO Server Edition R 11.1.2.4.0, using the Avaya Communicator app as a softphone. The issue is that there is no audio...

check the time between the 2 IPOs. check from the system status app if there is an identity certificate expiration for both IPOs. If any identity certificate is expired, then regenerate it from the security settings. if the trunk is still unlicensed and out of service on the IPO 500 v2. check...

open the phone administration config and enter the pass 27238 then use the navigation arrows to go to signaling and change the signaling from default to H.323. Then, apply the steps above to load the new firmware.

happy to hear this man. good job.

what is your browser app? and have you enabled the IE mode? did you disabled the windows firewall?

reset the control unit for 30 secends and wait for 15 mins then format and recreate the SD Card. after re-creation connect back to back with the IPO and ping on 192.168.42.1 from cmd. don't forget to give your eth interface static IP with the same range. after the ping replies and becomes...

change the mode of the IPO from Manager. file >> advanced >> change mode. then try again.

you should check the port martix of ACCS server and the relation between the server and the client machines. there is a udp port range should be opened.