Recent content by LadyH

We are currently trying to troubleshoot a CP3525 that does not recognize tray three. We have reseated the tray as well as the bay to no avail with this printer. We took the tray three assembly and put it on another printer and it worked fine. Apparently something in the main printer is not...

Not that we have seen. They are forwarding an attachment, and that is fine, but the body of the message is not there.

Have 2 customers with Windows XP SP3 and Outlook 2007. When they forward email to another user, the email messages are blank. When they hit forward, you can see the body of the message and the attachment, but when it is viewed in sent messages and at the recipients system, the body is blank...

Every other document prints fine, when tested. Finding it is just this particular document that has a large amount of black on it. But, when printed from another system it appears to print OK. The person with the problem is printing from within Office 2003 and the person that prints it OK is...

Am currently troubleshooting a CLJ 4600dn that is jamming in the fuser. Documents with graphics requiring dense toner levels continually jam, however, normal documents (word documents or light graphics) are printing just fine. I just replaced this fuser due to the previous one getting a tear...

I fixed it. I found a registry fix to address the issue of the missing Network Adapter catagory in the device manager. Once that was resolved and the network adapters were in the correct place, I remoted the adapters, rebooted and let them reload. They loaded up properly and both the onboard...

Working on a laptop on which the on-board nic and on-board wireless cards are not functioning. Both are listed under the catagory "Unknown" and have yellow exclamation marks. Both have the message "This device is not working properly because Windows cannot load the drivers required for this...

When printing envelopes, they feed just fine through the printer, however, occasionally when one comes out to the output bin, it gets jammed and gets folded a little bit. Once it is removed, others print fine. Any thoughts? I recently replaced the fuser and from what I'm seeing the...

Thanks, Jules. I think this is probably what I needed as I am only working on one person.

I am new to supporting Groupwise (6.5) coming from an exchange environment. Recently the company i'm supporting purchased another company and the users from the new company are being converted to Groupwise 6.5 from Outlook. Items being converted include the Outlook calendar. One user has...

Thanks, I've read both articles and have a pretty good idea what would be involved with the update via the registry, however, I guess I'm looking for a confirmation to the thought those changes would apply to XP SP1 as well, if anyone has tested it. Our environment is about half and half for...

All, Inquiring what steps people are taking for updating Windows XP SP1 systems for the new DST. I watched a webcast (http://support.microsoft.com/default.aspx?kbid=930688) regarding the update of Windows 2000, but am not clear if these changes would apply to Windows XP SP1. We have...

Disabling the process seems to have resolved it for the moment, will have to continue to monitor it. Thank you for the input. pcheather@yahoo.com

The error appears whether the service is set by default or if I set it to manual, and it appears before anything is even launched on the system. No applications other then the OS are running and the message appeared. Will check the link you provided and let you know what I find. Thanks for...

I did set the service to manual on one of the systems that is having this problem, but the error still appears. It is showing up after the desktop loads and the Oracle database has not been opened, which is throwing me for a loop. At first it appeared the message went away after I set it to...