Recent content by khanadil

the problem started when it was on su20 so i updated it to su22

SU22

had the same problem, vpn solves it

will try that and definitely let you know,,meanwhile any other suggestions.. if nothing works im thinking of imaging the bcm

yes i have ... im thinking of deleting the skillset configured and creating another one..

Have restarted the voicemail service but still not solved anything,

Well the RCC computer does not have internet connectivity at all and also updates are off... i have loaded the latest patches and software updates to the BCM, will uninstall rcc and reinstall the software again what connection does the RCC have in calls hitting an idle agent,,

We have a BCM 400 release 4.0 with call center enabled, The bCM was initially on release 3.7 and all the call center functions worked perfectly, advised the customer to upgrade to 4.0and this was done, 3 months after the upgrade Calls to the call center get delayed to be answered by idle...

go to the services and restart the telephony services,

I got those, there is a sql database password that i want

are you having the same error as below, Symptom: Reports cannot be generated from a Client PC Cause: npviewer.exe may not have been installed on, or may have been removed from, the Client PC Documentation states: The first time you view reports on a client PC (a PC other than the Web Host...

anyone help me with the rcc database password for bcm 400 reporting

you need to install npviewer... i have the file with me adill@ymail.com

How do i reset a bcm50 using level 2, when i do a cold reset i get an error saying cannot build dialog, thanks

How do we image bcm 50 release 1.