Recent content by Kevin Merritt

We have control over the outbound cli. We have confirmed this by changing the ddi / sip number of a user to department 2 number, which then shows on the outbound call

Quick question, what option would I choose from the Feature to test this? I have tried Dial Direct, but still shows the CLI from the user.

OK, we have IP Office Server Edition, V11. We set the Incoming call routes to the Groups, users are members of those Groups, at present the users SIP info is there department CLI. So that shows inbound and standard outbound. but I need users in group 1 to be able to dial out as the CLI for...

Hi, Sorry What we have is under the users settings, the CLI info is in the SIP tab. (their departments cli) It would be great if the users could select what cli to use when dialing out.

This is going to sound very strange, but I hope someone can help. I have 14 offices each with 3 main numbers (Department 1,2,3) Each has the rules setup to go to each department, and when each department calls out, it goes out as their department's CLI. However I have the need for Department 1...

I have tried that. but for some reason, IPOffice Overflow will not send the call to the Overflow group. Maybe I need to reboot servers and hope that might work again.

I have VMPro picking up the Announcements from IP Office, I want the system to Call a group for say 30 seconds, but if not answer I need it to drop the call to the original groups Mailbox, Example would be: Incoming call group 5051 - 20 seconds delay on IP Office, then VMPro picks up the call...

I have a very strange issue I hope someone might be able to help with. I have in incoming call route to a Group, the Group is setup as Collective and A standard Hunt Group. The incoming call shows physically on the phone, but None of them Ring. So Line A will show the call and the light will...

If I add anyone to the Source Number HCC it Dials the Hunt Group. If I add H[another hunt group] to any user then it dials that hunt groups mailbox. So I think its something to do with the mailbox but I can't see any problems with it.

I have a very strange problem and hope someone might know whats going on. If I allocate a Hunt Group in Source Numbers for a User they can gain access to that mailbox without any problems, but I have 1 Hunt Group Mailbox that does not work. When the user clicks in Phone Manager to Dial the...