Recent content by KenanR

RESOLVED. Thank everyone for refreshing my memory. I gained a whole new system created by other in Europe after the creator moved on without leaving much documented. I learned today that in addition to CHARGE ARS DIGIT CONVERSION TABLES, there is also an AAR DIGIT CONVERSION TABLE. Thanks...

CURRENT SYSTEM INFORMATION Software Load: R016x.03.0.141.0 Memory Configuration: Large Offer Category: A LAST TRANSLATION LOADED INFORMATION Software Load: R016x.03.0.124.0 Memory Configuration: Large Offer Category: A...

Associates in our corporate office are reporting getting calls inbound from people who said we called them, but we didn't. Callers are getting rather upset, and report in some cases the person being called is getting many calls, and never a messaage. Callbacks to us come in on our local PRI's...

Thank you. Back through the LEC, to ask Telco about adding this to loop start lines. If needed then at least setup a phone call. They offered a vendor meet, but I'm going to ask for a joint phone call as I don't believe a vendor meet is needed.

Thank you for the post. This location was installed, and the trunk group was configured as loop start lines and disconnect supervision is Y on that trunk group. Is this an option from Telco end only available on pbx trunks? I emailed my Telco contact who hasn't been the most helpful yet...

BACKGROUND Corporate system. 8 locations, with a total of 20 gateways around the country that run back to a primary and backup corporate location. Asked if we could place a MG450 at a retail location off our corporate system. No issues with proof of concept so it was setup last Fall. A total...

CURRENT INFORMATION Software R016x.03.0.124.0 50 agent Call Center at my location. 1. Agents use Call Master 4 and conventional headsets from their desk. To train, two agents plug into the CM 4 without issue or use a training connector when training. 2. Some Agents login via One-X...

STEPS TO RESOLUTION. 1. First the COS was 0. Only extension with ec-500 and this COS. Not sure why. COS 0 had no permissions and was Y to restrict call forward-off net. Can't figure why all of a sudden this might have been an issue, but changed it. Still no luck. 2. Changed the off-pbx...

Thanks for the input/direction and the update is: 1. Turned off EC-500. Failed as before. 2. Changed the off-pbx telephone integration phone number from his cell, to a bogus cell phone number. Worked, he can call any DID number in my location and my caller ID shows his cell phone number on...

Very Strange Issue: Associate with a company provided cell phone, is having issues whether in the office or outside the office in other states/towns calling another corporate office. His office location is the primary site in the PBX configuration. He can call any number anywhere, except a DID...

Tracing of OPX calls, and xmobile calls. Both methods produced the same traces it appears. off PBX method 07:15:25 TRACE STARTED 06/02/2016 CM Release String cold-03.0.141.0-22901 07:15:34 Calling party trunk-group 42 member 2 cid 0x2e11 07:15:34 Calling Number & Name 717350XXXX...

Created station 420-1608 x-ported. Change off-pbx-telephone stations-mapping 420-1608. Application EC-500, Prefix 1, my cellphone number, ars, Config set 1. Page 2, Call limit 1, Mapping mode origination, Allowed none, bridged none. Blocked to TN 1, 2, & 5 Can call TN 6, 7, 8, 9 Tried...

Worked today on the EC-500 option. Tenant 1 is host site, tenant 2 is ESS, and tenant 3 is one of 6 LSP's. Created the new COR as described, origination/inward. Tested EC-500/Xmobile options. Setup in TN 1, tested. Then TN 2, tested. Then TN 3 using my cell as the offending number. Results...

I'm able to get both ways to work in the test lab. When I use my cell as the inbound number, I get blocked using the EC-500 method at my primary host location in WI, and my ESS location PA (where I'm at, and they are blocked. However when I try to call another LSP location the call goes...

Software R016x.03.0.124.0 Is it possible to block inbound calls domestic US locations and or international location. Recently several people have repeat calls from the same ANI, and research shows many other numbers getting them. Curious if there's any way through the CM to handle this for...