Recent content by Keggles

All viable options, although, I am looking to administrate the current environment, Avaya OneX with SIP based users.

That is in place, however, I need to be able to administrate what is currently in place or have the ability to enable/disable its usage.

Does anyone know a clever way to restrict the usage of OneX Communicator in Avaya 8 SIP either by a single feature or some limiting factor? I was initially under the impression that the IPSoftphone feature would and that is not the case. I am able to filter all users with the device type...

I have an extension built via 9608SIP with dual sidecars (BM12 x2) that has existed in the system for quite some time. What I am running into is the user has requested some changes to their Bridged Appearance and Busy Indicators labels from say John Smith to Ashley Brown under the Communicator...

Is it possible to change the Message button destination for example; Extension 112233 Message button is pressed and it goes to VM for 114433 instead?? I swore I found something years ago that allowed you to program the destination of the button without adding the extension as an additional that...

Will give it a whirl! Thanks!

So, in GEDI I would write that out Matching Pattern Min/Max Del Replacement String Net Conv 555 10/10 3 Blank ARS Y or 555 11/11 3 blank ARS Y

I am trying to dive into things I am not quite comfortable with as my disclaimer. Avaya Aura/CM 6.3 So, I know there is SigMa Scripting, ARS Digit Conversion, and UDP, etc. Some of the customers/locations we call do not accept our SIP Diversion header so obviously inbound/outbound is a failure...

We are having some issues with the MAC address used by PCs connected to the 9608SIP phones in Pass Thru not being cleared from the phones table unless the phone is rebooted. Is there a way to change the aging table duration and where might this be done? I tried to see if it would be in the...

I am trying to figure out if I can have multiple entries on a service hours table through GEDI for a single day saying MONDAY 08:00 - 09:00 _ _ _ 16:28 - 17:00 Or would I need to separate everything? I have another service hour table within the vector for the time range in between the above...

Have an odd one, the Not Ready Reason Codes on our Avaya Aura Agent Desktop 6.4 v12.120.190.1213, the codes are not alphabetical if someone makes an adjustment to them. We have several departments and use department codes to organize IE.. CCC_Welcome_Center or PU_Bills if I make any adjustment...

That's what I feared. I've seen some people on here have been waiting a year or more and have given up on options like these because they are either unreliable or just plain don't at all. Thanks for your help.

Well, we were originally using the GUI/Web Access for the messaging server, one of the guys here was able to get the 'Messaging Profile' connector working through User Management on System Manager. IE .. Create New User >> Communication Profile >> Messaging Profile, which just allows you to...

I've had a few users with some weird intermittent issues, we had a few others do the same recently. The issue started with either the mailbox "disappearing" or a lag in the message indicator. On the Houdini issue, it was gone when searched for, but if rebuilt, the mailbox would ask "which of the...

There was an error creating the caller application. Please ensure the information is correct and try again. [javax.mail.MessagingException: A9 NO Append failed Can't sync message;] Above is the error when trying to create a new application in CAE, the error comes back stating it's due to the...