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Recent content by karstj4

  1. karstj4

    MOH

    Yes, BDCT is set to yes.
  2. karstj4

    MOH

    I get nothing when I call the ACOD Route
  3. karstj4

    MOH

    I am new to Meridian but think I have a decent handle on it. When I created the trunk it did not prompt for conference loop, just tn - type - cust - xtrk - timp - bimp - nmus & rtmb. I am not sure about the pin out situation. I had talked to ATAC and they suggested I just change it to a...
  4. karstj4

    MOH

    I do not see that as an option in LD16
  5. karstj4

    MOH

    Hello, our MOH is not working. I have checked the Music source, working good all the way back to the TN. I have created a new source on another TN, still no music. I have also confirmed the trunks have the correct MUS Source/Rte set up on them. Any other ideas?
  6. karstj4

    ACD Agent Log In

    Looking further, trying to either add to an ACD group or create a new ACD group, I am not getting the prompts to add the following: STIO, TSFT, HOML, RDNA, NRAC, or DAL. What am I missing?
  7. karstj4

    ACD Agent Log In

    Hello, I am new to the Nortel programming. I am setting up a test ACD agent. I have it set up (to the best of my knowledge), when I hit the MSB key, the LED goes away on the phone but I am not able to answer incoming calls. I am thinking it is probably because the DAL feature is not set up in...
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