Recent content by Jsaunde7

Does anyone recall a plugin or adaptor that could be used with Avaya CM/One-X Agent or WFM that when a user selects an Aux status (ex. lunch, Break), that it pulls up a big red clock and stays at the front screen until you click okay to go back to an Available status. Trying to solve for users...

This works perfect. We're using H.323 so using the manage endpoints works just fine for what I'm needed to do. Totally forgot about using System Manager for this type of change. Thanks a bunch.

Thanks for that suggestion. Haven't had any luck. Think I'm going to have to have users forward their actual station to the off-site number but need to update all auto-dial button assignments with the number we want to forward it to. Is there a mass button assignment change I can do to update...

Currently using One-X Communicator softphones(H.323) with our CM. I want to give a group of 200 users the ability to forward to an off-net number. Is there a way to mass update button assignments? I would like to update auto-dial button in CM for each station for the off-net number it needs...

@avayaguy23 So in what way am I passing this to the CM? What adaptation am I using and for the 800# I'm trying to forward? What am I putting in my public unknown table?

All, Any other suggestions on getting this accomplished as trace isn't showing me anything, just showing the call hitting the CM. I need to call come into our SBC and then forward to an offsite number bypassing our CM. It has to be a way to bypass our CM and just use our SBC and Session Manager.

Any other suggestions.

List trace isn't showing me anything. I changed the insert digits to 10 digits and still getting the same thing. I see that the call is hitting the CM as I confirmed that my dial pattern has the 800# I'm trying to forward and it has my CMN and SBC bot as originating locations and route...

on the screenshot I have attached, this is my adaption for my CM, I also have an adaptation for our Avaya SBC, and our Avaya Experience Portal. Are you saying to remove the digit conversion from Outbound to the SM and add it to the Inbound to SM, if so I did this on the CM adaption and it...

so I'm understanding correctly, I need to create a brand new Adaption and just put the 800 number that's being dialed in the Digit Conversion for Incoming calls to SM and delete digits and insert the number I want to forward the call to? Do I need to remove the 800# that I currently have in the...

I looking to forward calls directly from my session manager to an external number without having to go through the CM. I don't want to use vdn's/vectors to forward calls that come into my session manager from a particular 800#. Here is what I have in my Adaptations in Session Manager. I have...

Any suggestions?

@DAVIDPAYNE that makes perfect sense but what I actually need is for the incoming call to come in on a Trunk that doesn't get much traffic for the testing I'm doing, I need to make a ange to a trunk but don't want to make change to main trunks that most call volume comes from during production...

Anyone else out there have any suggestions?

I will try that but not sure how that will work as when you do an import is replaces whats already there.