Recent content by JRNYC

I am trying to use the guest count weight feature to make certain dishes count as multiple guests. For one example, we have a catering package designed for 7 people. So I set the guest count weight to 7. But this does not seem to be working. Does the feature to track guest counts via entrees...

This is actually one of the things I am trying to get to work. I have a dynamic modifier on a food item, the modifier is set to "included" and yet it does not auto add. I don't see any difference at all in how the item is rung up. I found some documentation that might imply this is a QS feature...

Can anyone point me in the direction of documentation (better than the integrated help) that gives details about the Dynamic Modifier tab under items? Or if you can, please give me a brief rundown as to what exactly they are (as compared to regular modifiers) and how they are used? I work in...

I hope I am explaining this well because the problem is driving me nuts. We function with several revenue centers. For those revenue centers I have both the tables set to the appropriate RC and the staff job codes are set to the same RC. However, when running reports to see the percentage of...

We are running Aloha TS v. 15.6.0 I thought that was the latest edition.

I've been looking for details and documentation regarding punch edit restrictions. I know that you can't edit punches in Aloha Manager the same day the punches occurred. We have also discovered that managers can't edit staff punches via the terminals for times BEFORE they themselves were...

We have secure access already. So we have the remote part covered. Was just curious because of the occasional post that I have seen that says the CFC is easier and possibly more powerful than AM. But it makes sense to hear that its designed for multiple site businesses. Thanks for the info!

I have been hearing many things about Configuration Center and that "no one" uses Aloha Manager anymore. My restaurant has an up to date install of Aloha TS v. 15.6.0, we have 8 terminals and we are a single site. Is it worthwhile to look into getting Configuration Center? and could someone...

So we are running EDC 14.1.17, should I request an update to 14.1.21 or should / can I request an upgrade to the 15.1 series?

AlohaRoss, thank you! This is exactly what NCR has been having us do (the service restart). At the very least this info and MenulinkMan's confirms that this problem is most likely with EDC and not something in our infrastructure. I was having some issues convincing management about why this...

Has anyone ever experienced intermittent freezing of credit card authorizations that have no rhyme or reason? NCR has at one point stated that we might have internet issues, but every test I have run has shown excellent bandwidth with no disruptions or issues. They were supposedly going to...

So I am pretty damn sure this is a bad idea for a slew of reasons. But the GM wants me to enumerate them. (To better clarify what the Chef is asking for, is to have a menu button that says for example "lunch" and then an item button that says "Beer" and then that Beer item has a modifier group...

Does anyone know if its possible to assign a guest a loyalty card outside of the order screen? Can a function button be created or a button on a table screen panel?

We have an unusual situation where management wants the same Revenue Center but the gratuity options different depending on the time of service. AFAIK Revenue Center and Gratuity are intertwined and there is no event programming that can change gratuity settings. They don't want me creating a...

Well in this case, its cheaper for us to figure out other ways to speed up our cashiering and customer line =)