Recent content by John Tel

ACR is by Xima and doesn’t require the CTI license.

Media Manager will give you an option to store the recordings for 30 days. https://documentation.avaya.com/bundle/AdministeringIPOfficePlatformMeidaManagerR11_1/page/Overview.html

Was able to accomplish the task using a test variable (pin number) from menu and sending to another menu with option for call 1 and call 2 where the user variable is tested for each then incremented for each. Staff was given a SC to reset individual user variables or all at once. Thanks for...

derfloh Having issue finding a way of incrementing "User variable" automatically each time a call happens routed through a valid pin (pin assigned to resident and set in "Variable Routing" action with a previous "Menu" via $ where resident will dial their 4 digit pin and press #). I've used...

VCM channels good? WLAN signal strength and quality?

Thank you derfloh! I thought VM Pro also after i left the site... something like this but i need some help filling in the blank steps below. 1. Create SC to a VM Pro module. (Would be nice if the J129 could hotdial the SC.) 2. Create a few check pin Test Variable actions (Apparently 15 is the...

When reading this, think of a community prison phone as this is very similar situation. Customer has an IPO Preferred 11.1.3.0.0 build 23 with Media Manager and J139 phones. The community phones are 5 J129s (SIP phones, not SIP Features) located in a common area. For these phones there will...

There was nothing in particular he said was complicated but said it was just alot to incorporate and that I need to go the calling route. He said there is no way to fully integrate as in the end, each system is independent of the other. My client has corporate trying to push Teams phones on...

I will be doing Avaya Calling using the Avaya plug in for Teams in the future for a client. When they click to dial, it is supposed to bring up the Workplace app for calling. I had a call with our rep and an engineer where the engineer pushed toward Avaya Calling opposed to Direct routing due to...

I had similar error on a 11.0 IP500V2 system that showed up for some time until the card actually failed. Seen on system status and email alarms. There was a small burned spot in it when it was removed. Replaced the sd and rehosted the license.

If the noise is coming from Spectrum, then they must fix it. Whether they have to replace the EMTA or SBC type equipment providing the dial tone. They must provide you reliable noise free circuits. If it’s bad before the system then it will never be good on the system.

Are your lines set to answer the correct and setup table which is set to the correct and setup CCR Tree?

I’m by no means an expert on monitor but looks like your call hits channel 23 for outbound sending 11 digits and then you get this below. Not sure if it’s what you are sending to the provider that they don’t like or the provider itself which is the issue. In most cases with PRI and SIP we send...

Thanks, gbtac3. I have cleaned the /var, /home and /admin using freeDiskSpace as well as going into these directories to further clean. I've followed Avaya's PSN# PSN003828u to clean these also. I haven't given WinSCP a thought but I've used it on IPO with success. I have found that the...

Using df will give similar output as what you have shown. Your hda11 (/dev/hda11 2.0G 1.3G 570M 70% /) looks like my hda10 where it doesn't show a folder name but mine is 100% full. I have the below information that i was able to record manually using df. I can reach out to the site to get...