Recent content by John Tel

So that you know for sure, take a butt set before the IPO and on the Cox dmarc to see if the issue will replicate with the IPO out of the loop. If it does then the issue is with Cox and they need to address it. If not, changing the VOIP extension TDM>IP Gains and IP>TDM Gains to something like...

Just replaced a Phone 30 presenting the same symptoms at a nursing home. Customer changed a UPS and it never came back despite efforts.

Clink can do it. You just have to get the right person. We still have pots at some customers directly from the CO on copper that are from Brightspeed/old Clink and I know for sure they can do disconnect supervision. Any provider can do it, you may just need to go up the chain though.

If the primary site has the only trunking, then that's where the ICR is built pointing to your extensions at whichever site they are at.

There could be a problem on the PRI with a B channel or multiple B channels where you are seeing the audio issue. Since you mentioned incoming calls, are the calls coming in ascending starting on channel 1 and outgoing descending starting on channel 23? A second “working” call would likely come...

I would check the trunk before the IPO to ensure it works properly. I’ve seen some crazy things from telco especially on ONTs in the past.

ACR is by Xima and doesn’t require the CTI license.

Media Manager will give you an option to store the recordings for 30 days. https://documentation.avaya.com/bundle/AdministeringIPOfficePlatformMeidaManagerR11_1/page/Overview.html

Was able to accomplish the task using a test variable (pin number) from menu and sending to another menu with option for call 1 and call 2 where the user variable is tested for each then incremented for each. Staff was given a SC to reset individual user variables or all at once. Thanks for...

derfloh Having issue finding a way of incrementing "User variable" automatically each time a call happens routed through a valid pin (pin assigned to resident and set in "Variable Routing" action with a previous "Menu" via $ where resident will dial their 4 digit pin and press #). I've used...

VCM channels good? WLAN signal strength and quality?

Thank you derfloh! I thought VM Pro also after i left the site... something like this but i need some help filling in the blank steps below. 1. Create SC to a VM Pro module. (Would be nice if the J129 could hotdial the SC.) 2. Create a few check pin Test Variable actions (Apparently 15 is the...

When reading this, think of a community prison phone as this is very similar situation. Customer has an IPO Preferred 11.1.3.0.0 build 23 with Media Manager and J139 phones. The community phones are 5 J129s (SIP phones, not SIP Features) located in a common area. For these phones there will...

There was nothing in particular he said was complicated but said it was just alot to incorporate and that I need to go the calling route. He said there is no way to fully integrate as in the end, each system is independent of the other. My client has corporate trying to push Teams phones on...

I will be doing Avaya Calling using the Avaya plug in for Teams in the future for a client. When they click to dial, it is supposed to bring up the Workplace app for calling. I had a call with our rep and an engineer where the engineer pushed toward Avaya Calling opposed to Direct routing due to...