Recent content by JBRAM

You will have to have Installer access &/or software to be able to change this. When you do you will find what you need in Function 21.

You could however have CO based Voicemail and Premise-based VM. On No Answer the calls are answered by Premise-Based VM. When all lines are busy the CO based VM will answer. Of course these would be 2 separate VMboxes.

Hello All, We have an Avaya IPO500V2 (v 9.0.5) & a VM PRO server. Our integrated call center is Vuesion by BBX Technologies running on another server (connected via SIP to the Avaya IPO). At this point the VM PRO is only being used for voice mailboxes. Our billing system is iCommVergence by...

Hello All, What is your experience with Hospitality (hotel/motel) applications with the IPO 500V2? I have been speaking with a company called RSI and they have a solution for maid service, wake-up call, call accounting, etc.. RSI runs on a stand-alone PC/Server that integrates with the IPO. Do...

I chose the option to Deactivate which then allowed me to Activate. Now Call Processing works, Infocus is sending agent/group data for viewing, & I can make config changes if needed. The only issue now is I am getting a message displaying "There is a problem with the printer. Check to OS/2...

I have a NAM running the Infocus/Cinphony ACD is giving us some issues (running on OS/2). First the problem was that we were not getting the reports when they were scheduled to run. I went down to check on the old girl and found the keyboard connected to the NAM was non-responsive. So I later...

I am curious about this as well. I am about to have my first go at IPOCC. Seems like some 3rd party folks have some really nice ACD/CallCenter applications for IPO but they are $$$$.

Which operating system do you all think is best for the VM Pro and ACD/IPOCC? From my understanding the ContactStore will run on Avaya's provided Linux. ACD should probably run on a Window's server and the VM Pro could go Windows or Avaya provided Linux. What is the opinion and past experience...

I am going to be installing an IPO 500V2 with IPO Advanced Edition for the use of the Contact Center/Call Center. We are planning on installing the VM Pro on a server, the ACD/IPOCC on a server, and the Call Recording will have it's own dedicated server as well. I have found specs for all except...

I understand Centrex...just curious about centrex and PRI with IPO. I work for a telco and we have had a centrex PRI on our current phone system for many years.

Just curious if some of the services like dial 9 (CO access code) or the star codes would be supported. I installed a phone system a few years ago and the plan was to use centrex services with the PRI and it turned out the phone system's software stack (as we were told) did not support centrex...

Will Centrex services and dialing over a PRI work with the IPO? Just curious if any of you all have an experience with this. Thanks,

ESI resellers are not hard to find. Not as easy as some of the other systems though. Not an issue here we have been in business for over 100 years and ESI has been at for 2 to 3 decades or so. The availability of support is an important consideration for customers though. If that ever becomes a...

jrgood0582- The system I am about to talk about is the Communication Server product line (ESI-50, ESI-100, ESI-200, ESI-600, & ESI-1000). The ESI can be bought in configurations from 4 CO lines x 8 Digital Stations x 2 Analog Stations up to a system with the capacity to hold 10 PRI cards and...

We install Nortel, Avaya, ESI, as well as a Hosted solution out of our soft-switch. I personally prefer the ESI for 90% of our customer base. I agree with phoneguy610 on the Hosted solution--it either fits or it doesn't.