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Recent content by jasonmerchants

  1. jasonmerchants

    SG 50 incoming caller ID - How to disable

    Support Entry -- Control+Shift+Click on 'Username' on the login screen. Jason Network Engineer, Cisco, Nortel, ShoreTel
  2. jasonmerchants

    DHCP issues for AnyConnect configuration.

    Ensure you have NAT statements set to allow the VPN subnet to access the inside interface as you would expect. Jason Network Engineer, Cisco, Nortel, ShoreTel
  3. jasonmerchants

    Individual users not showing up when created.

    What build are you running, and what version of IE? Jason Network Engineer, Cisco, Nortel, ShoreTel
  4. jasonmerchants

    Listing Members in ACD Group

    http://www.tek-tips.com/viewthread.cfm?qid=1534334 Jason Network Engineer, Cisco, Nortel, ShoreTel
  5. jasonmerchants

    i need help for Pickup Group

    OVL309 means you don't have access to that overlay. Are you using an administration account? Jason Network Engineer, Cisco, Nortel, ShoreTel
  6. jasonmerchants

    Phone usage or TN usage

    You could also pull a call report (if you have it set up) and look for extensions that have no activity. Jason Network Engineer, Cisco, Nortel, ShoreTel
  7. jasonmerchants

    1120e & 1140e DHCP Issue

    You mention Cisco router -- are you also connecting through a Cisco switch (L2 or L3)? Portfast enabled on the ports? Some of the phones might be timing out before the negotiation takes place if it's not enabled on the connected ports. Jason Network Engineer, Cisco, Nortel, ShoreTel
  8. jasonmerchants

    Line Issue

    Has this been an issue for a while, or just started? Distortion on an IP set or softphone is often times related to QoS... any new network equipment or heavy-hitters on your LAN? Jason Network Engineer, Cisco, Nortel, ShoreTel
  9. jasonmerchants

    ShoreTel Voice Packets being marked

    Best idea would be to review the ShoreTel QOS best practices guide for answers to all of your questions: http://support.shoretel.com/kb/downloads/best_practices_vlans_and_qos.pdf Jason Network Engineer, Cisco, Nortel, ShoreTel
  10. jasonmerchants

    Soretel Button box 24 indicator light goes off after about a minute

    Only the indicator next to the single entry goes out, not the entire backlight, correct? Is the monitored extension a BCA? Jason Network Engineer, Cisco, Nortel, ShoreTel
  11. jasonmerchants

    CPDC Boot issue

    GRUB is the Linux bootloader... I would check your storage and memory for integrity issues. Jason Network Engineer, Cisco, Nortel, ShoreTel
  12. jasonmerchants

    Change time on option 81

    Using your example, log in with your admin2 (or second level account) and issue: ld 2 .stad 25 09 2013 16 00 00 Jason Network Engineer, Cisco, Nortel, ShoreTel
  13. jasonmerchants

    ShoreTel Communicator Login Issue

    What build are you running? Jason Network Engineer, Cisco, Nortel, ShoreTel
  14. jasonmerchants

    Direct Connect to 61C

    He might be referring to the 15-pin VGA connector... firebird is right though - either get a USB to serial adapter and you'll be all set. Jason Network Engineer, Cisco, Nortel, ShoreTel
  15. jasonmerchants

    Calls not going to voicemail

    You'll find the reference books you need to decipher most of those options at http://ghtrout.com/micromerl/index.html Jason Network Engineer, Cisco, Nortel, ShoreTel
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