Recent content by ivtrook

This was working on a different user in the past and I had changed it to a different user which I thought had tested good but months later the customer said its not working and doesn't know for how long its been like that. So now I'm in, testing it and it seems to work (via system status) but it...

For sure thanks I will try that!

Perhaps the handset is not being put down properly...but, if that were the case, does the line go idle after the disconnect or would it stay off-hook? The call would ring on the second call appearance wouldn't it? I just can't see how on a day to day basis these two receptions are not placing...

Perhaps this is a quick question...why might a user on a digital set (5420) when picking up the handset to answer the call HAVE to choose the ringing line (a=) to answer the call? This happens 2 to 3 times a day from what they are saying but all other calls that come in to both receptionists...

ah ha thats right, the mailbox name needs to be recorded in order for it to work, i shoulda known that! haha thanks guys!

I have just one user who cannot be accessed via dial by last name, and all other users work. The customer verified the name is correctly spelled, but upon 2 hrs ago the name was wrong and he changed it and it still doesn't work. I had him restart the voicemail pro service from the services...

IP403 - Admin Version 3.1 (65) Customer called in explaining that they are intermittently experiencing an issue with incoming calls to their DIDs. Apparently, about 5 times a day (increased since the past 30 day) a caller calls in and the phone doesn't ring at the desk (no audible ringing) then...

Thanks Jamie, I will check that out asap!

Currently I have a Hunt group that plays an announcement right before it rings the group, is there a way to set this up so the announcement can be played during the hunting process? If so, how is it programmed? Thanks in advance!

This worked! Interesting that it use to work previously...but then again, its according to the customer.

Interesting...I will remove them and see what happens thanks!

The system recognizes that its the end of a dialed sequence, so it calls out faster.

This company was using system speed dial shortcodes with # in front for some time now. How would it work before and not now??

Yes, I have deleted them and then added them back in. The customer did some rearranging of employees at the site last week, but apparently as I'm told, the problem began before all of that..

Thanks guys, I'll revert to reprogramming the entire voicemail system...it shouldn't be too complex of a set up