Recent content by Hemonious

I've been told the CX-II and MXe-III do not support an embedded MPA probe. Only virtual servers, EX or the SMBG controllers support an embedded MPA probe. Where I work, we've deployed physical MPA probes for this purpose. Martello has since stopped selling the probes that we deployed a couple of...

Can it be done, yes. Can it be done easily, no. You have to run a script at /usr/mas/bin/migrateusers.py after you've built a csv file defining the users that need to switch to ACD SIP Softphone. There is a guide you should be able to get from your vendor, "MiCollab ACD SIP Softphone Agent...

Mitel made amphenol adapters for their new AG4124 and AG4172 SIP ATA's. Maybe Grandstream has something similar.

If you have access to the portal, download the MiVoice Business Technician's Handbook from the Doc Center section of the portal. The 10.1 SP1 version of this document was published in July of this year. Go to section 6 to review instructions for Software Installation. Specifically look at page...

What is the integration between the MiVB and the Call Accounting application? I'm going to assume that its an IP integration of some sort. Are you able to telnet to the SMDR port on your MiVB, port 1752? You should see the same SMDR records that you see with Logsys read coming out in real-time...

The ASUII is end of life. Mitel has replaced the ASU's with their new SIP ATA's. Check out AG4124 (24 port) and AG4172 (72 port) as the model numbers of those devices.

You should be able to accomplish this by assigning Business Schedules to the users in your groups.

You want to create a multi-device user group that has two external hotdesk (twinning) extensions setup as members. MDUG's support up to 8 devices if you have Multi-Device User licensing.

On the original MXe controllers, the L2 switch ports would go out of service. The only remediation option was had was to replace the hardware once the issue was introduced. The workaround they provided at that time was to issue the command "period 900,mips_reset" without quotations into...

The Compatibility Matrix is a interactive website on Mitel's dealer portal. Its not something that can be downloaded and sent to someone. You'd have better luck looking for the information you want in the release notes of the MIccB. For example, looking at the latest MIccB release notes for...