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If you have access to the portal, download the MiVoice Business Technician's Handbook from the Doc Center section of the portal. The 10.1 SP1 version of this document was published in July of this year. Go to section 6 to review instructions for Software Installation. Specifically look at page...

What is the integration between the MiVB and the Call Accounting application? I'm going to assume that its an IP integration of some sort. Are you able to telnet to the SMDR port on your MiVB, port 1752? You should see the same SMDR records that you see with Logsys read coming out in real-time...

The ASUII is end of life. Mitel has replaced the ASU's with their new SIP ATA's. Check out AG4124 (24 port) and AG4172 (72 port) as the model numbers of those devices.

You should be able to accomplish this by assigning Business Schedules to the users in your groups.

You want to create a multi-device user group that has two external hotdesk (twinning) extensions setup as members. MDUG's support up to 8 devices if you have Multi-Device User licensing.

On the original MXe controllers, the L2 switch ports would go out of service. The only remediation option was had was to replace the hardware once the issue was introduced. The workaround they provided at that time was to issue the command "period 900,mips_reset" without quotations into...

The Compatibility Matrix is a interactive website on Mitel's dealer portal. Its not something that can be downloaded and sent to someone. You'd have better luck looking for the information you want in the release notes of the MIccB. For example, looking at the latest MIccB release notes for...