Recent content by glenng3

We have two call queues on different VLANs, and both groups have reported dropped calls. It does seem completely random. Although some users do not report trouble, I think it is because they can't be bothered. I should probably make sure of that. The users who do report are pretty...

Network tests prior to installation of the new phone system did not indicate we needed QOS, so we are not using QOS. We have about 230 users. The network is split into ten VLANs, two for servers and eight for users. IP Office System Status has occasionally listed Call Quality of Service...

We have the clock quality set to network on the PRI with the highest use. On the others it is set to fallback or unsuitable. We are using mostly 9611 IP phones and some 4620 IP phones. We expect to have some calls dropped due to spotty cellular service, but some of the dropped calls are from...

We installed a new IP Office 9 system in September. Since then, we've had complaints about static, crosstalk and dropped calls. Usually, the complaint is that the call was dropped. Sometimes the dropped call is accompanied by static or crosstalk or both. Complaints average about 1 call in...

OK, found it under IP Networking. There's a button in the right pane. Thanks.

Is there a way to send a ping from an IP500 v.2 box with IP Office 9? How? Thanks.

That got it. Thanks a bunch!

We've had a new IP Office 9 system with a separate Voicemail Pro server for a few months now. Some users left the company, so we changed the name on their extensions to "available". When new users came along, we changed the names on the extensions to the new user names. The problem is that...

TomMills - Did you have to purchase a second site license from Xima in order to monitor the trunks? That's what their support is telling me. Seems odd, since we only have one site. Thanks.

Xima told me to enable TFTP Read to allow Xima Chronicall to report trunk information. I did enable it, but still no trunk info in Chronicall. Any Xima gurus out there?

I need to enable TFTP Configuration Read in IP Office 9. I found the checkbox under Unsecured Interfaces in Security Mode, but I don't see any indication whether it is mergeable or requires a reboot. Anyone got a clue? Thanks.

We have a new installation of IP Office v9. We have a few hunt groups set up and our call center supervisors keep a close eye on their Chronicall Reatime Monitor. Today they noticed one agent was receiving new hunt group calls immediately (1.4 to 2 seconds) after she hung up from a previous...

OK, I changed Hunt Group 1 to allow queuing and will wait to see what happens. Shouldn't overflow calls queue in Hunt Group 2 now, even if no agent is available?

After checking logs, it seems there was no one available in Hunt Group 2 to take the call. So I'm wondering if the call should have been queued in Hunt Group 2 instead of ringing busy. Hunt Group 2 does have a queue. Hunt Group 1 does not have a queue. Thanks.

We have a hunt group (1) set up with overflow to another hunt group (2). This works fine when someone is logged into hunt group 1. But when no one is logged into hunt group 1, it rings busy. How can we make it overflow to hunt group 2? Thanks.