Recent content by gatorcoffee

new to callpilot messaging. When Outlook starts it requests to download address book. If users select to download, the system states they do not have access to LDAP port. Port is correct, CallPilot file string is present and correct. And the issue is only happening to some users, not all...

Many thanks dabble. I'll check into it.

Anyone know of a script, app or reasonably priced device that will capture TTY spitouts of ACD logs and transcribe it into say Excel? Need a way to store the data and make it more user-friendly.

not a single issue from outside dialing in. And the odd tone sounding when buttons are pressed it showing up on other numbers, just not as often

haven't seen it from offsite yet, only internal units dialing out or to CP.

ah, sorry for not covering that. These are mainly digitals (2008s, 16s and 3903s) though I can't rule out that some analogs may be getting it too. Just the managers complain the most. and it doesn't happen all the time to even the same people, but some are regulars. Slowing down their...

I've got multiple users across my whole M1 that have had intermittent button issues (most commonly #2) when outdialing or accessing voicemail. Sometimes they get an odd discordant tone, sometimes nothing and sometimes Call Pilot tells them their password is wrong (and may lock them) even...

Thanks Mike.

How (where) would I go to get the specs on my OTM server and modules? I'm somewhat new to the IP setup so I know for most that's a dense question.

Spot on sir. Well at least someone understands my pain. Many thanks to all. another day of learning.

makes sense to me, but man they freak when there's no tone. I don't think the 2250 will work for this. I have to make sure they don't end up in with all the regular calls coming in. If even one gets a delay there would be much complaining. (like that's anything new) Thanks guys.

and it would show up on one of the trunk buttons or would it just go high priority to the regular queue?

agreed. I've got code phones set up this way currently, just didn't really want to mix the 800s in with code calls. greatly appreciated.

I was hoping you wouldn't say that. I'm needing to have those calls pop up and get noticed so they don't get delayed. I was hoping you might know a trunking trick that might work. Thanks for the help though.

but is there a way to keep it from getting dumped into the regular call queue if you do that?