I just wanted to stop them from creating possible corruption... thats why I sent a quick "Don't out", before sending a second post.
BigIndian is correct, the set is probably still associated somewhere else. You'll have to de-associate it from the supv set or de-aquire it from symposium or....It...
Hi All!
I am having a problem logging into an Option 11C. This problem just began today....
When I login (either remotely of from the maintenance terminal), I get the following:
LOGI
PASS?
OVL428
TTY 00 SCH MTC BUG CTY 10:44
OVL111 IDLE 0
>
.
OVL400 00
If I then try to go to a...
Hi All!
Does the ASA calculation begin when the PBX answers the call and the Call Pilot greetings/menu prompts begin, or at the end of the prompts when the caller is turned over to the control of Symposium and put in queue. We are working with a Symposium Express 4.0
All help is appreciated!
Hi All!
I have a client with a CS1000 25.40b running with Symposium Express 4.0, can we install the message that would advise the customer what the current hold/queue times are? If we can, how?
All help is appreciated!
Call Express Rls 4.0, I confused myself with this one as well. Basically, I just need to know how to make 2 agents receive calls from one particular CDN. There are two places I find in Express to possibly accomplish this, agent skillset assignment, and CDN call routing. If these 2 agents are...
Hi All,
I have set up 4 CDN's in Symposium. I needed to set up a group that would just handle simple calls, I did this in Call Pilot by adding a menu to ACD 6800, callers who need detailed info will press options 1 or 2, callers who need simple information will press 3. When the caller presses...
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