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Recent content by galley

  1. galley

    Can't Log In

    Thanks!
  2. galley

    How to remove phone from ACD

    I just wanted to stop them from creating possible corruption... thats why I sent a quick "Don't out", before sending a second post. BigIndian is correct, the set is probably still associated somewhere else. You'll have to de-associate it from the supv set or de-aquire it from symposium or....It...
  3. galley

    How to remove phone from ACD

    Sorry, I thought the agent was assigned to a spv, it looks like it's not. Please repost exactly what is on the set now.
  4. galley

    How to remove phone from ACD

    Don't out the phone!!!
  5. galley

    Can't Log In

    Hi All! I am having a problem logging into an Option 11C. This problem just began today.... When I login (either remotely of from the maintenance terminal), I get the following: LOGI PASS? OVL428 TTY 00 SCH MTC BUG CTY 10:44 OVL111 IDLE 0 > . OVL400 00 If I then try to go to a...
  6. galley

    ASA Calculations

    I don't know all that much about Symposium, what is the Master Script? Is that built in Symposium? Thanks!
  7. galley

    ASA Calculations

    Hi All! Does the ASA calculation begin when the PBX answers the call and the Call Pilot greetings/menu prompts begin, or at the end of the prompts when the caller is turned over to the control of Symposium and put in queue. We are working with a Symposium Express 4.0 All help is appreciated!
  8. galley

    Symposium "estimated time in queue" message

    Hi All! I have a client with a CS1000 25.40b running with Symposium Express 4.0, can we install the message that would advise the customer what the current hold/queue times are? If we can, how? All help is appreciated!
  9. galley

    MLS 12D Programming Overlay

    I got it, Thanks for all help!
  10. galley

    MLS 12D Programming Overlay

    The link you posted is no good, and I've tried Google.
  11. galley

    MLS 12D Programming Overlay

    Hi All! Does anyone know where I could get a programming overlay for use with a MLS 12D. Thanks for all help!
  12. galley

    Call Priority Issue

    Call Express Rls 4.0, I confused myself with this one as well. Basically, I just need to know how to make 2 agents receive calls from one particular CDN. There are two places I find in Express to possibly accomplish this, agent skillset assignment, and CDN call routing. If these 2 agents are...
  13. galley

    Call Priority Issue

    Hi All, I have set up 4 CDN's in Symposium. I needed to set up a group that would just handle simple calls, I did this in Call Pilot by adding a menu to ACD 6800, callers who need detailed info will press options 1 or 2, callers who need simple information will press 3. When the caller presses...
  14. galley

    ACD login status

    Hi All, Is there a load (and command) I can go to to see who is logged into a particlar ACD group? Thanks for all help!
  15. galley

    Reboot CallPilot 4.0

    It's a Symposium issue, I just need to know the procedure to do a "faceplate reboot" of call pilot.
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